Homeoffice Director of Field Services en Emerald Transformer
Emerald Transformer · McKinney, Estados Unidos De América · Remote
- Senior
Director of Field Services
$125,000 - $175,000/Yearly
Workplace Type: Remote; +Travel
Who We Are
With over fifty years of experience in the transformer services industry, Emerald Transformer is the premier solution for electrical equipment. Emerald provides a wide range of transformer services including remanufactured transformer stock, repairs, decommission, field technical services, parts, PCB disposal and recycling. Our national network of factories and service centers are strategically located to serve our broad and diverse customer base.
Emerald is committed to extending the life cycle of our customers’ equipment and protecting their capital investment. We partner with our customers to exceed their expectations by delivering valuable solutions. Emerald strives to have the lowest repair failure rate in the industry. We ensure the proper handling of any type of hazardous material in compliance with all federal and state environmental regulations.
Why work at Emerald?
When Emerald Transformer hires someone, we aren’t just bringing a new employee on board: we’re adding a member to our family. This means we take our time to make sure we’re surrounding ourselves with those who share our core values and our devotion to quality, dependability, and environmental consciousness. We wouldn’t be where we are today without our Emerald family, and we’re thankful for each person who’s chosen to be a part of our journey as a company.
$125,000 - $175,000/Yearly
Workplace Type: Remote; +Travel
Who We Are
With over fifty years of experience in the transformer services industry, Emerald Transformer is the premier solution for electrical equipment. Emerald provides a wide range of transformer services including remanufactured transformer stock, repairs, decommission, field technical services, parts, PCB disposal and recycling. Our national network of factories and service centers are strategically located to serve our broad and diverse customer base.
Emerald is committed to extending the life cycle of our customers’ equipment and protecting their capital investment. We partner with our customers to exceed their expectations by delivering valuable solutions. Emerald strives to have the lowest repair failure rate in the industry. We ensure the proper handling of any type of hazardous material in compliance with all federal and state environmental regulations.
Why work at Emerald?
When Emerald Transformer hires someone, we aren’t just bringing a new employee on board: we’re adding a member to our family. This means we take our time to make sure we’re surrounding ourselves with those who share our core values and our devotion to quality, dependability, and environmental consciousness. We wouldn’t be where we are today without our Emerald family, and we’re thankful for each person who’s chosen to be a part of our journey as a company.
At Emerald Transformer, our employees are our lifeblood. They are the foundation of our business, so we provide employee benefits they can count on.
- Benefits: Your choice of three different medical insurance programs in addition to, life, vision, and dental insurance, a tuition reimbursement program, and a competitive 401K match incentive and vesting timeline. Our a-la-carte structure allows you to pick the best package for your needs.
- A 2nd Chance: Here at Emerald, we believe in second chances. That is why we accept and consider qualified applicants with criminal histories in a manner consistent with federal and local laws. We are committed to 2nd chance hiring! Only by working together can we create a better future.
- Supplemental Insurance: In addition to our standard plans, we offer tele-medicine, long-term and short-term disability coverage as well as legal services.
- Paid Weekly: All hourly team members are paid weekly!
- Paid Time Off: Emerald Transformer employees receive vacation and sick pay annually.
- Career Pathing: We are growing and promote from within.
We’ve surrounded ourselves with a passionate team, determined to reach that same goal. We’ve been in business for over 50 years, and every day, we’re looking for new and more innovative ways to provide better service to our customers and grow our business.
Key Responsibilities
The Director of Field Services provides enterprise leadership and full P&L responsibility for Emerald Transformer’s Field Services and Field Decommission departments. This role sets strategy, standardizes work, and ensures safe, high‑quality, on‑time, and profitable delivery across both departments. The Director will be co-responsible for Sales and Business Development working with the company’s sales leaders to deliver an excellent customer experience while achieving revenue, margin, utilization, and safety targets.
- Define and execute the multi‑year strategy and annual operating plan (AOP), including revenue, gross margin, utilization, TRIR, and backlog targets by region and service line.
- Responsible for revenue growth and sales.
- Own forecasting, budgeting, and capacity planning for labor, fleet, tooling, materials, and subcontractors; balance resources across Field Services and Field Decommission to meet demand.
- Establish, standardize, and continuously improve field procedures, work instructions, risk assessments, and checklists for all service offerings (commissioning/start‑ups, testing/maintenance, repairs, retrofill/oil handling, and decommission).
- Implement a unified scheduling and dispatch model across both departments that maximizes crew utilization, minimizes travel/standby, and protects customer commitments.
- Run tiered daily/weekly operating reviews with leading/lagging KPIs; drive root‑cause analysis, corrective actions, and sustained countermeasures.
- Champion a zero‑incident culture and ensure adherence to OSHA 29 CFR 1910/1926 (including 1910.269), NFPA 70E, DOT HAZMAT, EPA/TSCA PCB rules, spill prevention/response, and Emerald SOPs/customer site rules.
- Own field quality standards, test results, job documentation, and decommission close‑out packages; reduce rework/recalls through preventative controls and post‑job learnings.
- Partner with Sales to scope, estimate, and price jobs for both Field Services and Field Decommission to target margins based on regional market conditions and risk; approve exceptions per DOA.
- Serve as executive sponsor for strategic customers and escalations; ensure timely, accurate close‑outs, invoicing triggers, and support for collections.
- Lead a distributed team that includes Regional Field Service Managers, Field Decommission Managers/General Managers, Schedulers/Dispatch, and Technical Trainers, along with field supervisors/technicians
Skills Knowledge and Expertise
The ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below:
- Honest, trustworthy and reliable.
- Hardworking.
- Physical ability to preform heavy work, exerting up to 50lbs of force occasionally and/or in excess of 20lbs force frequently.
- Comfortable working in extreme heat and cold.
- OSHA-30 required.
- Ability to travel up to 50%.
- Leadership: A demonstrated ability to lead people and get results through others.
- Planning: An ability to think ahead and plan over a 30-day time span and prepare action plans to achieve results.
- Experience: 10+ years of progressive leadership in utility, transformer, or heavy industrial field services; strong decommission experience required. 5+ years leading multi‑site/regional teams with full P&L accountability, including scheduling/dispatch and subcontractor management.
- Education: Bachelor’s degree in Engineering, Operations/Industrial Management, Business, or related field required; Master’s degree (MBA, MS) preferred
- An ability to balance and achieve positive results in the areas of safety, quality, productivity, cost, and associate relations.
- Have the ability to travel frequently
- Quality orientation and attention to detail.
- Problem analysis and resolution.
- Strong interpersonal and communication skills.
Equal Opportunity Employer
Emerald Transformer is an equal opportunity employer providing equal employment opportunities to applicants and employees without regard to race, color, creed, sex, gender, sexual orientation, gender identity or expression, religion, age, national origin, ancestry, physical or mental disability (including pregnancy), uniform service, veteran status, marital status, medical condition including genetic characteristics, or any other category protected by federal, state, or local law.
