Business Improvement & Compliance Manager en Historic Environment Scotland

Starting salary: £40,158
Contract type: Fixed term
Grade: 4
Location: Longmore House with hybrid working 
Working Hours: Monday – Friday 35 hours per week with occasional evening or weekend work may be required
Interviews: To be held in person at Longmore House on Week Commencing 20^th October 2025

In this role you will lead and manage several existing business improvement programmes and oversee the commercial compliance function.

For more information about the post and information about the team, please access the full job description here for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

The key responsibilities, duties and objectives of the role include: 

Business Improvement: 

• Management of the Business Delivery Framework including the Standards, Knowledge & Skills, and Oversight & Improvement programmes. 

o Lead the Standards programme to align our operations practice with our business standards and support delivery of relevant KPIs: initially, lead development of the Visitor & Community Management Standards Group, engaging with operations and business managers at regular and ad hoc meetings. 

o As part of the Knowledge & Skills programme, oversee the ‘Know Your Stuff’ initiative and liaise with core stakeholders to ensure it continues to meet stated aims. 

o As part of the Oversight and Improvement programme: lead the commercial site visit programme – manage the scheduling of the programme across our staffed visitor locations; conduct and review audits; work with Operations & business colleagues to develop improved and integrated site visit methodologies, questionnaires, reporting, and improvement delivery. 

o For all areas of the framework, act as liaison and commercial representative to promote alignment, streamlining and efficiency, and prioritise business delivery. 

• Identify trends, gaps and opportunities in our business process and delivery; identify, develop and deliver strategies to deliver improvements. Provide support to all relevant colleagues in the delivery of change and improvement actions. 

Compliance:

 • Lead commercial compliance and security requirements including income management, stock management, and loss prevention, as well as regulatory, best practice or HES business standards. Ensure there exists appropriate guidance, templates and support to meet standards. Work with all relevant colleagues to ensure we understand the scope of our business and meet current requirements. 

• Manage the retail stock control programme, ensure participation, assess and report results, and work with Retail Team on delivery of strategies to support delivery of relevant KPIs. • Where required or requested, assess governance and control processes to identify risk and weakness, and conduct audits of practice.

• Represent the directorate on any relevant groups including acting as a directorate Security Champion and Risk Champion. Liaise with directorate risk manager and Internal Audit Team as necessary to report compliance status and understand new and changed requirements. 

• Lead on compliance with PCI DSS regulations for the physical payment terminal estate and all users. Historic Environment Scotland – Longmore House, Salisbury Place, Edinburgh, EH9 1SH Scottish Charity No. SC045925 VAT No. GB 221 8680 15 

• Provide support, guidance, coaching and training within the Compliance remit to any affected colleagues, whether raising or fielding requests. 

Other: 

• Manage the G4S contract and other cash conveyance solutions to ensure adequate provision of cash at all locations, and effective and safe transit of cash to and from all locations. 

• Oversee primary investigation of all reported commercial fraud or malpractice, most often relating to income or retail stock. 

• Report on all areas of responsibility as necessary or requested. 

• Line management of the Compliance Officer

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential:

• Experience of improving business processes and performance
•  Excellent analytical skills and attention to detail 
• Excellent planning & management skills & experience 
• Excellent written and oral communication skills 
• Business analysis experience 
• Project management experience 
• MS Office skills, particularly Excel 

Find out more about desirable skills and experience in our full job description here.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at [email protected] or call our Head Office at 0131 668 8600 and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

To submit your application online, please read our ‘How to Apply’ followed by ‘Apply Now’ button to begin your application.

*Due to site maintenance, please note that we are currently experiencing problems with issuing notification emails through our recruitment platform. If you have not received notification that your application has been received, please email [email protected]. We apologise for any inconvenience caused by this.*