Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Service team and bring your passion and talent to work.  

Field Automation Specialist (Temporary – 12 Months)

Madrid, Spain

Your contribution

As a FAT, based in Madrid, you will work for an industry leader, joining a global team of engineers that are committed to ensuring Tecan’s professional service for our customers who utilize our scientific instrumentation and software. In this position you are responsible to provide service and customer support during field visits or dispatches. Additionally, you build positive relationships with our customers and comprehend customer requirements.

Your responsibilities will include:

• Execution of service actions, installations, problem diagnosis, preventive maintenance and repairs – consistent follow up and customer satisfaction
• Training of new and existing customers on the use and maintenance of our systems (Hard- and Software)
• Diagnosing of errors or technical problems and determination of proper solutions
• Sharing of information obtained from unique problems or specialised trainings with the rest of your team

• Provide inputs and assistance to Sales team for their sales proposals, provide inputs to Create quotations for all types of service activities
• Documentation of service actions according to industry standards ensuring compliance with regulatory
• Manage spare parts inventory according to quality guidelines

Your background

• Bachelor’s or master’s degree in life sciences (biology, chemistry or similar) or at least two years’ experience in Field Service and/or Application Support.
• Experience in the field of lab-automation is a clear plus but not a must.
• Excellent communication skills in Spanish and English.
• Willingness to travel – national and international.
• Highly customer-oriented mindset
• Proven team player, collaborative spirit.
• Development of software applications for Automatic Liquid Handling systems knowledge is a plus.
• A valid driver’s license and ability to travel in Spain or abroad

We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work. 

What makes working at Tecan unique

• The chance to make it count and to have an impact on the world of tomorrow 
• Working in an international and diverse environment  
• The chance to grow your career within the company 
• Feel empowered by our strong and unique company culture  
• Comprehensive compensation and benefits package 

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.  

We’re looking forward to receiving your application online. Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional). 

Only applications that fully meet our requirements will be considered. 

lifescience #healthcare #automation #medicaldevice #biology #biotechnology #fieldautomation  #customer #service  

Our purpose. 

At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant. 

Stay unique and make it count. 

Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.  

Tecan Iberica Instrumentación, S.L.U., C/ Pujades 51-55, Box 31 08005 Barcelona