Technical Business Analyst en CYOS Solutions

Application closing date: Tuesday, 23 September 2025 • 11:59pm, Canberra time

Estimated start date: Monday, 20 October 2025

Location of work: ACT

Working arrangements: Must be in the office at least 3 days per week and reside in Canberra. The role will be 37.5 total working hours per week

Length of contract: 6 months

Contract extensions: 6 months

Security clearance: Not required but the candidate must be an Australian Citizen

Rates: $110 - $130 per hour (inc. super)


The Australian Institute of Health and Welfare (AIHW) is seeking a Technical Business Analyst to support data and analytics initiatives. This role is hands-on and documentation-focused, ideal for someone who enjoys technical writing and creating clarity from complexity.

Duties may include some or all the following but not limited to:

• Create technical and process documentation with accuracy and consistency.
• Translate discussions and high-level input into clear, actionable requirements and artefacts.
• Prepare POC, Pilot, and RFQ documentation, including scope, objectives, success criteria, and technical requirements.
• Prepare tender packs with functional and technical requirements, supporting artefacts (e.g., architecture diagrams, current/future state documentation) and assist with vendor technical Q&A and evaluations.
• Perform gap analysis and document current- and future-state processes, systems, data flows, and integration points (ETL, APIs, Cloud).
• Support rollout readiness, including data migration documentation, transition planning, and handover artefacts.
• Proficient in creating technical documentation such as process maps, swim-lane diagrams, data flow diagrams, and integration specifications using tools like Visio and Confluence.

Essential Criteria

1. Skilled in technical documentation and visualisation tools (Visio, Confluence)
2. Experience in business analysis with a strong technical documentation focus
3. Familiarity with data and analytics concepts such as Data lakes, Reporting tools, ETL processes, APIs, metadata, and cloud platforms
4. Detail-oriented, structured, and comfortable working as an individual contributor

HOW TO APPLY

Please provide an updated CV (a maximum of 3-5 pages) to reflect your suitability to the role based on the job description. You will also need to complete a response to the Essential criteria above in a summary no more than 5000 characters in total.