- Senior
- Oficina en Jakarta
Customer Experience (CEX) is All things customer. Our mission is to equip to our clients with the insights they need to make better decisions about their customer experience investments. We do this thourgh CX research and advisory, cross-channel analytics (digital and physical), and CX Performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.
RESPONSIBILITIES
- Supporting CEX research project management & client servicing.
- Carry out tasks displaying solid basic research knowledge, design research and good knowledge about producing research projects outputs
- Check & analyze complex data, interpret accurately and make good recommendations based on it
- Identify simple business opportunities and discuss with seniors
- Develop product / sector knowledge and champion it, display good, basic supervisory
REQUIREMENTS
- Bachelor / Master degree with major in Social Studies / Statistics / Math / Equivalent
- At least 3-4 years experiences as Quantitative researcher
- Excellent knowledge about research design, research project management & create market research questionnaire
- Previous experience in market research company will be an advantage
- English fluency for daily conversation & correspondency is a must
About Company
Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.
Company
Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!
