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Operations Supervisor - Grade B2 en Teleperformance

Teleperformance · Dublin, Irlanda · Onsite

Microsoft Excel

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Overview

Team Leader

Responsibilities to include but not be limited the following

  • Provide mentorship, guidance and career development to members of your team
  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
    • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
    • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

    Recommended Qualifications

  • BA/BS degree preferred
  • Significant experience in a complex fast paced environment
    • Minimum 2 years of prior relevant people management experience
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Excellent written and verbal communication skills
  • Passion for ensuring an excellent user experience
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