Senior Business Analyst - Service Now en Husch Blackwell LLP

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.  If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Senior Business Analyst - Service Now position. This position may be filled remotely, or in any of our locations.

The Senior Business Analyst - Service Now will report directly to the Senior Manager – Business Process Management and will primarily focus on ServiceNow development initiatives. Core responsibilities will include gathering and analyzing business requirements, translating them into functional specifications for ServiceNow solutions, and documenting as-is and to-be workflows within the platform. The role will also involve defining project scope and objectives, collaborating with developers to design and configure solutions that align with business strategies, and coordinating user acceptance testing within ServiceNow. The ideal candidate will be adept at asking probing questions to uncover true business needs and skilled at explaining technical concepts in clear, business-friendly terms. Essential functions include:

• Collaborate with stakeholders to gather, document and analyze technical and functional requirements for the purpose of solution design, selection and/or process improvement recommendations.
• Construct workflow charts and diagrams; studying system capabilities; writing specifications
• Evaluate business processes to identify and report on opportunities for improvement.
• Lead small to medium size projects. This will include coordination of all project communication to stakeholders and internal IT team members.
• Lead daily stand ups serving as a scrum master and coordinate sprint tasks in a Agile planning tool such as ADO or Planner.
• Serve as a lead and mentor for peers in IT to educate best practices for federated business analyst roles. 
• Learning or expanding knowledge of legal practice specific processes and procedures.
• Effectively communicating your insights and plans to cross-functional team members, management, and firm clients.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Stay current with IT advancements, best practices, updates, and new features to continuously improve design recommendations, automate manual processes (when appropriate) and modernize systems.
• Work with the project team and stakeholders to define and document project scope, objectives, risks, tasks, deliverables and resource needs.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
• Maintain user confidence and project operations by keeping information confidential
• Prepare technical reports by collecting, analyzing and summarizing information and trends
• Produce detailed status and recommendation reports for review and digestion by all levels of stakeholders throughout the organization.
• Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
• Conducting feasibility reviews and analysis to include cost-benefit analysis and reporting on the same.
• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
• Participates in user acceptance testing and validation of designed solutions.
• Other duties as coordinated or assigned.

Service Now Focus:

Responsibilities will primarily focus on ServiceNow development initiatives including gathering and analyzing business requirements, translating them into functional specifications for ServiceNow solutions, and documenting as-is and to-be workflows within the platform.

• Design ServiceNow modules, workflows, forms, reports, and dashboards to support ITSM, HRSD, SPM, App Engine and other business processes.
• Facilitate meetings, trainings and presentations to gather requirements and relay recommendations to all levels of stakeholders throughout the organization.
• Stay current with ServiceNow best practices, updates, and new features to continuously improve design recommendations, automate manual processes (when appropriate) and modernize systems.

Position Requirements

• 4-year degree with major course work in related field; or combination of education and commensurate work experience required.
• Trade training preferred; A minimum of 5 years’ experience in business analysis or a related field required.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Proven experience in eliciting requirements and testing
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Project, Word, Excel, PowerPoint and Outlook.
• Excellent planning, organizational, and time management skills.
• A history of leading and supporting successful projects
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Strong written and verbal communication skills including technical writing skills
• Ability to work independently with little or no assistance, and to make decisions and recommendations to upper management.

 SERVICE NOW REQUIREMENTS

• Trade training preferred; A minimum of 5 years’ experience in business analysis and the Service Now platform

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position.  If you need assistance to accommodate a disability, please contact HR.

COMPENSATION AND BENEFITS

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:

• State of California: $94,000 - $180,000
• State of Colorado: $87,000 - $155,000
• State of Illinois: $85,000 - $165,000
• State of Massachusetts: $94,000 - $180,000
• State of Maryland: $91,000 - $138,000
• State of Minnesota: $94,000 - $156,000
• Jersey City, NJ: $102,000 - $186,000
• State of New York: $88,000 - $190,000
• State of Vermont: $93,000 - $179,000
• State of Washington: $91,000 - $173,000
• Washington, D.C.: $122,000 - $179,000

The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.

Please include a cover letter and resume when applying.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.

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