Temporary Customer Support Representative en Fluke - Level 3
Fluke - Level 3 · Norwich, Reino Unido · Hybrid
- Junior
- Oficina en Norwich
Please note that this is a fixed-term position for a period of 1 year
GENERAL SUMMARY:
The jobholder will provide effective data entry skills and be able to deal with customers via good phone and written communication including email. Will deal with day to day enquiries to guarantee timely and cost-effective delivery of goods from supplier to customer. This will be by controlling the total order flow process, resolving problems, adjusting processes, developing procedures and managing the exceptions.
PRIMARY FUNCTION/MAJOR RESPONSIBILITIES
- Pay attention to detail on customer orders and takes appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims.
- Supply all required information and documents in regard to delivery, customs regulation and formalities, transportation/shipping, invoicing to UK customers, and our internal customers.
Provides feedback to customers to facilitate the progress of customer orders through the fluke system. - Provide customers with first line technical support and literature requested
- Inform customers about prices, delivery times and ordered products and parts.
- Gather and feed back sales data to Sales & Marketing.
- Process quotes based on sales input.
- Perform other duties as assigned.
GENERAL
- Abide by all Company policies and procedures, e.g. accounting, purchasing, quality, personnel and training.
- Abide by fire regulations, and ensure you are familiar with the procedure to follow in the event of smoke or fire.
- Undertake all other reasonable tasks which will ensure the smooth and efficient running of the department.
- Ensure a smart and professional company image is maintained in all dealings with customers, suppliers and any other outside contacts.
JOB COMPLEXITY
- Operates under moderate supervision from established procedures and guidelines.
- Performs work responsibilities of moderate complexity that are recurring in nature with some variation from the norm.
- Work is spot checked against a standard.
- Errors in judgment may require a moderate expenditure of resources to rectify.
- Frequent internal and external contacts.
EDUCATION AND/OR EXPERIENCE
- Intermediate-level or equivalent in experience.
- Ideally a minimal 2 years previous experience in general office, accounting, shipping, and transportation or customer service preferred.
About Company
Company
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
