Commercial Support Analyst en Just Energy

%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3ETitle:%3C/strong%3E %26nbsp;Commercial Support Analyst%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3ELocation:%3C/strong%3E Mississauga, ON (Hybrid)%3C/span%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E%3Cstrong%3EWho We Are:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3EJust Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3EThe %3Cstrong%3ECommercial Support Analys%3C/strong%3Et plays a vital role within the Commercial Account Management team. Serving as a subject matter expert, the Analyst operates across multiple key functions within this advanced commercial team. They will be responsible for conducting attrition analysis across all commercial markets and evaluating business operations and performance to support informed decision-making. Additionally, the Analyst will contribute to various other functions, such as handling Adds, Assignments etc., and other related tasks, while actively driving business process improvement initiatives. The Analyst will also oversee additional support tasks as needed, ensuring the seamless operation of key processes.%3C/span%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E%3Cstrong%3EResponsibilities:%26nbsp;%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Possess expert knowledge of systems and processes related to Account Management functions.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Collaborate closely with sales, customers, and other departments to resolve issues and align commercial strategies with organizational goals.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Present findings and recommendations to senior leadership, translating complex data into clear and concise insights.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Take full ownership of conducting deep dive attrition analysis, identifying gaps, and providing actionable recommendations to enhance attrition recovery efforts.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Demonstrate a strong sense of urgency and initiative, driving positive outcomes while managing the entire customer relationship.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Ensure compliance with performance and customer support standards, maintaining risk awareness.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Maintain proficiency in core Account Management functions and contribute to customer-facing support, ensuring quality levels are met to support team service performance.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Proactively identify potential escalation risks through attrition analysis and provide valuable insights to leadership.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Manage time-sensitive contract modification tasks with precision and accuracy.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Support improvement initiatives aimed at delivering customer value, service excellence, and operational efficiency.%3C/span%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E%3Cstrong%3ERequirements:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Highly driven, goal-focused, and persistent, with a strong sense of urgency.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Committed to delivering outstanding customer experiences and focused on driving business success.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Exhibits strong initiative and excels in collaborative team settings.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Excellent written and verbal communication skills.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Enjoys engaging with people and effectively adapts to different personalities and situations in business interactions.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Capable of independently planning and executing tasks with minimal supervision.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Strong consultative skills, collaborating effectively with customers, sales teams, and sales partners.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Proven track record in account management, successfully building, maintaining, and enhancing customer relationships.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Detail-oriented and meticulous in all aspects of work.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Technically proficient with a solid understanding of various systems and tools.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Advanced expertise in Excel and Microsoft Office Suite, including proficiency in generating reports and creating presentations.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Demonstrated ability to collaborate effectively in fast-paced, team-driven environments.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E• Proactive and results-oriented, with a strong commitment to continuous improvement.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E%3Cstrong%3EEducation:%3C/strong%3E Bachelor’s degree preferred%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E%3Cstrong%3EBenefits:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3EJust Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. %26nbsp;The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E%3Cstrong%3EWe offer:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Competitive compensation%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Performance based bonuses%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Comprehensive benefits package%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Hybrid Working Model%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Health and wellbeing tools and resources and more…%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;%22%3E%3Ci%3EJust Energy and its subsidiaries are an equal opportunity employer. %26nbsp;We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply.%3C/i%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E Solicitar ahora