Travel Coordinator en The Travel Corporation (TTC)

Description

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience 

the TTC difference. 

OUR VALUES

• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy

POSITION SUMMARY

The Travel Coordinator plays a critical role on the Product Build team by enabling the sale and delivery of our trips. Product Build is an essential step in the process where trips are created in our system that enable contracting, costing, pricing, operations and reservations teams to sell our trips both online and in our brochures.

KEY RESPONSIBILITIES 

• You will be assigned a geographic region of trips to maintain in Tropics for North/South American trips for various tour brands and assist with the workload for other team members when necessary.
• You will collaborate with internal teams, including TEM/Product, Contracting, Pricing, and Operations, to address and resolve any MTEF/component hubs, contract, or Tropics (our internal travel system) to resolve trip discrepancies.
• You will be responsible for building and creating certain contracts, as well as pricing all ad-hoc miscellaneous products, such as transfers, prepaid gratuities, insurance, and pre/post accommodations, which are sold simultaneously with the trips.
• You will create ground handler and cruise contracts based on third-party supplier information, accurately interpreting and converting the data through manual calculations to input the contract costs into our system.
• You will be tasked with ensuring the accuracy of all Airtable bases, updating seasonal trip notes and exception notes for pre/post accommodation hotels to assist Reservations in booking the correct hotels. 
• You are responsible for advising internal departments about trips or product rebuilds for transfer of bookings to new updated codes and for Reservations to notify guests of the change.

Requirements

ROLE SUCCESS CRITERIA

• Excellent oral & written communication skills with fluency in spoken English. 
• Demonstrated ability to perform effectively under pressure in a fast-paced environment and meet tight, business-driven deadlines.
• A solid understanding of The Travel Corporation’s products is highly desirable.
• Ability to pivot with business changes and embrace new processes to achieve effective outcomes

KEY INDIVIDUAL TRAITS

• Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures. 
• Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness. 
• Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment. 

YOUR EXPERIENCE AND EXPERTISE

• Proficient in Microsoft Office, with intermediate-level Excel skills.
• Experience working in a Windows based travel system.
• A high degree of accuracy, precision and attention to detail. 
• Ability to coordinate multiple tasks, see problems through to conclusion, irrespective of delay, opposition, diversion or lack of product knowledge.
• Strong organisational skills, planning and time management.

TRAVEL & OTHER REQUIREMENTS

• Work Location: Hybrid (office and remote) - details to be agreed with your line manager
• Travel: Domestic Travel only