Systems Support Associate en MC Companies

The Systems Support Associate is responsible for the day-to-day level one support of MC Companies property management systems (Yardi) as well as handling small projects. They manage multiple support requests and are responsible for ensuring those support requests are completed efficiently, timely, and accurately. They think strategically and identify improvements and solutions that support all operational Teams.

• Assists in managing Yardi technical support, troubleshooting, and guidance for all department end.
• Assist to facilitate the technical setup for all new properties and assist in technical system.
• Design, develop, implement, test, and troubleshoot custom interfaces, dashboards, and approval.
• Customizes the user interface for the Yardi Voyager platform and develops reports based on overall business operations and departmental and department requirements.
• Respond timely and accurately to helpdesk.
• Travel to sites as needed, attend, and assist with training on various systems used with MC.
• Promote continued awareness around adoption of critical tools, technologies, and best.
• Research new modules and technical systems by evaluating the needs of the business and partnering with leadership and property managers to identify ongoing training.
• Partner with Accounting/Finance Department on processes and procedures as well as.
• Helping assist with tracking of company equipment, user passwords.
• This summary is not an all‐inclusive description of job duties and responsibilities may also be assigned by management at any time based upon Company needs.

PC Skills: Property Management Software, Yardi 7s, RentCafe, Revenue Management Systems, Microsoft Office including Word, Outlook and Excel