Parking Services Representative II en City of Hollywood, Florida, FL

About the Department

Under the general supervision of the Parking Customer Service Manager, incumbent provides direction and oversees subordinate personnel engaged in providing customer service activities that are necessary for addressing customer concerns and inquiries.   Work includes performing technical support functions in entering data, processing data task files, and retrieving reports for managing the parking management database.  Work requires high volume customer service contact in person and on the phone.  Work is reviewed through observation, conferences, and activity reports.      

• Supervises the daily activities of subordinate parking services representative personnel; directs and assists subordinates in resolving operational and customer concerns; trains and orients new employees.
• Schedules and assigns the work of subordinate parking services representatives; reviews daily work, ensuring that receipts balance to postings and customer service activities are performed according to established procedures.
• Oversees the general security of all cash received and maintained; and prepares daily bank deposits.
• Processes scheduled task files to import and export data from the Department of Motor Vehicles and collection agency; performs data entry activities to update customer, vehicle, and permit information.
• Provides professional, accurate and timely customer service information relating to City parking programs and fees to the public; responds to customer concerns or inquiries both in person and on the telephone.
• Operates a computer, cash register and credit card processor for payment of bills, sales tax, permits and fees.
• Operates a two-way radio to communicate information to field staff.
• Performs related work as required for this position description only.
• Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
• Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers.
• Performs related work as required for this position description only.

Position Duties

Required: 
High School Diploma or GED; plus three (3) years of high volume administrative or customer service experience or equivalent combination of training and experience.  Proficient in Windows, database management programs, and Microsoft Office applications (Word, Excel, Access, etc.).
Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.

CERTIFICATES, LICENSES, REGISTRATIONS: 

• Valid Driver’s License: With proof of automobile insurance 
• Background Check: Must have an acceptable background record
• Driving Abstract: Must have an acceptable driving record

Minimum Qualifications

Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date.
 
Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations.
 
You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed.
 
Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts.
 
Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be canceled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number.
 
Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination.
 
Veteran's Preference:   The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible.  Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements.  To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to the Florida Department of Veterans' Affairs.

Other Qualifications

Following an initial review of your application, if you are selected to move forward and receive a job offer which you accept, you will then be invited to Vetted—our screening platform—where you will be prompted to upload the required documentation.

All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.
 
EMPLOYMENT OF RELATIVES:  The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees.   Effective January 28, 2008, a relative may only be hired under the following additional conditions:
  

• The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;
• The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;
• The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.

As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood.
 
REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216.
 
All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).  
 
The City of Hollywood is an Equal Opportunity / Equal Access Employer.

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