- Oficina en Arcata
ESSENTIAL FUNCTIONS
Customer Experience
Provide an exceptional shopping experience and friendly and welcoming environment for all members,
customers, and co-workers
Greet and engage customers throughout the store; model, and ensure they receive, prompt, helpful,
attentive, and authentically friendly service in accordance with the Co-op’s customer service standards
Maintain an awareness of promotions and advertisements to share information with customers and coworkers
Assist customers to find desired product; answer questions about product quality and uses; provide
information about product, location of product, in-store promotions, and educational materials
Seek opportunities to exceed customer expectations and enhance the customer experience
Assist customers with bagging, unloading/loading items into carts/baskets, and carry out assistance, if
needed
Maintain a calm, friendly, and professional demeanor with all customers and co-workers and in all
situations
Investigate and respond to customer questions and requests promptly; escalate issues to supervisor as
needed
Department Operations
Following established procedures, aesthetically merchandise, stock and face shelves and displays, ensuring
proper rotation; follow established standards for culling close dated/unsatisfactory product
Receive product deliveries, ensure order, and invoice accuracy; process invoices and obtain credits as
directed by supervisor, following established procedures
Alert supervisor to close dated/unsatisfactory product; record as spoilage following established procedures
Hang ‘out of stock’ signs whenever a product is empty on the shelf
Maintain department appearance and cleanliness including regularly facing, ensuring sales tags are
properly displayed, accurate, and in good condition; request new tags if needed, clean shelves, displays
and coolers
Maintain backstock and work area cleanliness; sweeping and mopping floors regularly, properly
store/rotate inventory
Answer phones, routing calls to appropriate staff and taking messages as needed
Learn to place orders from suppliers; place orders as assigned by supervisor
Last revised: 07/01/20
Author: Alanna LaBelle
2
As delegated by department supervisor, assist in new employee on-the-job training through job shadowing
and new-hire orientation of department processes to help new team members become proficient in specific
areas and enable them to accomplish assigned tasks
Participate in cross-training by helping to train others on your position job functions and by learning to
perform the job functions of other positions within your department
Organize time efficiently, prioritize, maintain focus, and stay productive
Achieve established goals and expected results for the department
Assist in keeping the store clean, orderly and organized, including but not limited to; retrieving carts and
baskets, keeping floors, sidewalks and parking lot clear of debris, glass/spill clean-up’s, sweeping/spot
mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as
needed, and bathroom cleaning/restocking
Become familiar with the products we carry throughout all departments and where they are located
throughout the store
Follow all cash handing policies and procedures; maintain a working knowledge of all register functions
and procedures
Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and
be able to explain them simply and efficiently
Regularly check mailbox and/or email for important company communications and review posted memos
Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as
requested
Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as
assigned
Sanitation & Safety
Maintain a safe work environment according to all department procedures – Safety Manual, federal and
state regulations
Use personal protective equipment (PPE) as required for position; understand and ensure safe use of
equipment, safe lifting procedures and proper ergonomics
Follow all procedures in sanitation and safe food handling, per California Health and Safety Code
requirements - Retail Food Code
REQUIRED COMPETENCIES
Outstanding customer service skills, actively looks for ways to help customers
Excellent communication skills and willingness to work as part of a team; ability to communicate effectively
and be an active listener
Strong attention to detail, time management, and organizational skills
Ability to prioritize and work on a variety of tasks simultaneously, while remaining flexible in a fast-paced
environment
Ability to understand and adhere to all organizational and department rules, policies, and procedures,
including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines
Works well independently but able to work closely and cooperatively with others when needed
Approach all decision making with environmental and social impact in mind, actively seek ways to improve
sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives
Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely
manner
Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to
department procedure, as directed
Last revised: 07/01/20
Author: Alanna LaBelle
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Accept feedback openly without defensiveness
Accept direction willingly and follow through with delegated tasks
Willingly accept and adapt to change
Analytical ability and proficiency in math
Knowledge of the natural foods industry
Maintain positive relationships with outside professionals and vendors
Maintain confidentiality
Ability to operate all equipment necessary to perform the job
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Physical Requirements
Stand and walk for extended periods of time
Bend and stoop to grasp objects and climb ladders
Bend and twist neck and waist, reach above and below shoulders and squat
Bend and lift loads, up to 50 pounds frequently, not to exceed 75 pounds
Repetitive use of hands for grasping, pushing, pulling, and fine manipulation
Work Environment
Fast paced retail floor environment. At times may work with or near moving mechanical parts (i.e. baler, dock
equipment), in high precarious places (i.e. ladder work) and in cold/hot climate conditions. Ability to work in
moderate and loud noise environments including, but not limited to, computers, paging, telephones, human
voices, sound system and machinery. Occasional job-related travel within Arcata and Eureka.
Customary Work Schedule
This position customarily works a varied schedule which may include early, late, and/or weekend shifts with
occasional overtime and the appropriate meal and rest breaks provided. The position requires reliable
dependable performance and punctuality, anything less places a hardship on other employees and store
operations, therefore, regular and prompt attendance is essential to this position. Employees are expected to
report for work on time, appropriately uniformed and to accurately report all time worked using the timeclock
and break sheet procedures.
IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience,
educational factors, requirements, and conditions listed in this job description are representative only and not
exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise
this job description at any time and require employees to perform other tasks as circumstances or conditions of
its business, competitive considerations, or a work environment change.
EEO STATEMENT: North Coast Co-op is an equal opportunity employer, committed to creating an inclusive
environment for all employees. This policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation,
and training.
