Field Coach en Wellpoint Care Network
Wellpoint Care Network · Milwaukee, Estados Unidos De América · Onsite
- Professional
- Oficina en Milwaukee
At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive. Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma. That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.
Job Purpose:
Our next Field Coach will provide in the field case management shadowing and support that ensures staff have the knowledge and skills to perform their job effectively. Providing a solid foundation and support to case managers allows Wellpoint Care Network to carry out our vision where every child and family can thrive. The Field Coach position trains, coaches, and is case carrying to meet these objectives.
Qualifications:
- Bachelor’s Degree; Master’s Degree Preferred in social work, criminal justice, sociology, psychology or a related field required.
- Minimum of three years of child welfare experience required.
- Competency in basic computer usage and able to organize and track information in a systematic method by utilizing management information systems.
- Bilingual in Spanish and English or Hmong/Laotian is preferred.
- Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
- Must be honest, dependable and able to meet deadlines; Self-motivated and able to work independently.
- A valid Wisconsin Driver’s License or occupational driver’s license, reliable transportation and insurance is required. Required reliable transportation to conduct on-site learning throughout the state.
- Ability to demonstrate critical thinking skills, detail oriented, highly effective verbal, and written communication skills.
- Demonstrate an ability to effective understanding and practice of cultural humility and ability work and communicate respectfully with individuals from diverse backgrounds.
- Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
Duties:
Staff Education & Case Management
- Teaches, models, and coaches on how to monitor the safety of children as the priority of all work and can assess for present and impending dangers, and the general safety of children in a variety of environments, which includes articulating findings to others and documenting as required.
- Engages in WiLearn trainings as needed to ensure a solid understanding of the WiLearn program to provide relevant field experience.
- Educates staff on how to facilitate and monitor permanency/case planning for children and behavioral change planning for adult case participants in accordance with the Comprehensive Assessment Process.
- Educates staff on how to identify and provide referrals to appropriate community and providers, authorize network services or non-network providers
- Educates staff on best practices as outlined in ongoing standards, safety intervention standards, and statutes.
- Educates staff on the Behavioral Indicators listed under the 8 Elements of WiLearn.
- Partner with new learners to facilitate the application of skill practice in the field and provide engaging, relevant feedback to enhance skill competency.
- Educates staff on how to meet performance outcomes as specified by Federal/State/DMCPS/Agency.
Safety, Permanence, and Well-being
- Maintains a caseload as determined by Director of Family Case Management to support training, coaching, and development of Case Management team.
- Monitors the safety of children as the priority of all work and is able to assess for present and impending dangers, and the general safety of children in a variety of environments and articulate findings to others.
- Facilitates and monitors change planning by ensuring the families have the opportunity to enhance parental protective capacities by creating goals with families, connecting families to resources, continuously measuring progress, and clearly articulating what specific outcome is to be achieved in accordance with the Comprehensive Assessment Process.
- Meets performance outcomes as specified by Ongoing Standards, Safety Intervention Standards, and performance monitoring standards.
- Conducts, minimally, monthly face to face visits with all parents and assess their protective capacities in relationship to child safety.
- Conducts, minimally, monthly face to face visits with children ages 4 and older, and twice monthly face to face visits on all children ages 3 and younger, any child identified as medically fragile and any child who has a LON of 3 or higher and placed in a LOC of 3 or higher.
- Provides support and resources to ensure stability in all placement settings to prevent placement disruption and prevent entry/re-entry of children into out of home care.
- Facilitates client access to community resources, makes appropriate referrals and reinforces long term community connections for family stability.
- Engages all family members including fathers in a family teaming model.
Agency Representation and Professionalism
- Represents the Agency in all internal and external functions in a manner that adheres to our values, mission, and code of conduct.
- Demonstrates a commitment to the Agency and Child and Family Well Being Team through engagement in identified meetings, projects, and other activities.
- Presents and weighs alternatives before making decisions and seeks consultation when appropriate
- Takes initiative, acts quickly and independently when the situation demands it; sees a need and takes appropriate action without being prompted or reminded; demonstrates ability to effectively deal with crisis situations.
Teamwork
- Collaborates with child welfare and foster care colleagues to best meet the needs of children and foster families.
- Partners with the Child and Family Well-being Trainers to ensure field experience lines up with training content being delivered.
- Partners with the Case Managers Supervisor to provide timely, accurate, and detailed observations regarding the progress of the Case Mangers skills in the field.
Agency Engagement
- All employees will be evaluated on their demonstration of a consistent commitment to the Agency’s Seven Essential Ingredients, Diversity, Equity and Inclusion, and engagement in the strategic initiatives of the organization. This will be measured by their active participation in committees, workgroups, and by their communication and practice within their daily work and in the community.
- Participates in assigned meetings, events and learning as required.
- Other duties as assigned, including serving in a coverage role for other department members.
Organizational Information:
At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates and unaffordable housing. What’s worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person’s physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past.
