Are you prepared to explore the ever-changing landscape of global commodity prices, forecasts, and market intelligence? Expana is a leading independent provider of this data for the food, consumer packaged goods (CPG), and capital goods industries. We offer our data and insights through various cloud-based SaaS products, as well as APIs and Data Feeds.
Join us in contributing to our continued success!
Join Expana – Powering Smarter Decisions in Global Food & Commodities
Expana is the leading provider of market intelligence for soft commodities and food raw materials. In an $8 trillion annual market, we hold a unique position as a trusted data partner to many of the world’s top food manufacturers and retailers. These companies depend on our insights to make smarter purchasing decisions, strengthen supply chains, and drive profitability.
We’re growing fast and we’re looking for a Support Representative to join our Client Success Team and help deliver world-class service during an exciting period of migration and transformation.
Join Expana – Powering Smarter Decisions in Global Food & CommoditiesExpana is the leading provider of market intelligence for soft commodities and food raw materials. In an $8 trillion annual market, we hold a unique position as a trusted data partner to many of the world’s top food manufacturers and retailers. These companies depend on our insights to make smarter purchasing decisions, strengthen supply chains, and drive profitability.We’re growing fast and we’re looking for a Support Representative to join our Client Success Team and help deliver world-class service during an exciting period of migration and transformation.
What You’ll Do
As an Expana Support Representative, you’ll be on the front line of our client experience, blending technical know-how with excellent communication skills. You’ll:
Support the smooth migration from legacy platforms to Expana, including permissioning, contact hygiene, and legacy shut-offs.
Respond to client inquiries from around the globe via email and ticketing systems, ensuring timely and effective resolutions.
Troubleshoot platform issues, escalating complex cases to the Client Success Executive or migration team where needed.
Spot opportunities to improve processes, making the support function faster and more efficient.
Collaborate with the wider Client Success team, helping to free up capacity for migration-related activities.
What We’re Looking For
At least 6+ months’ experience in a customer support or service role.
Strong interpersonal and written communication skills, with a genuine empathy for clients.
A problem-solver mindset with the ability to prioritise, manage time, and deliver results under pressure.
Quick to learn, comfortable coordinating projects across teams.
Solid proficiency in Microsoft 365; familiarity with Salesforce, Pendo, or HubSpot is a plus.
Must be legally authorised to work in the UK
Why Expana?
Impact at scale – Your work will directly support the decision-making of the world’s biggest food manufacturers and retailers.
Growth environment – We’re expanding rapidly, giving you opportunities to learn, grow, and shape your career.
Collaborative culture – Be part of a team that values open thinking, new ideas, and working together to solve challenges.
If you’re excited by the idea of supporting global clients, solving problems, and making a real impact in the food and commodities space, we’d love to hear from you.
Apply today and be part of Expana’s journey to transform how the world’s food supply chains run.
Our Core Values at Expana
At Expana, we take great pride in our core values, which guide our actions and shape our culture:
Brilliance: We strive for excellence in everything we do, pushing the boundaries of creativity and innovation to deliver outstanding results.
Connected: We believe in the power of collaboration and communication. By fostering strong relationships within our teams and with our partners, we create a supportive environment that drives success.
Make a Difference: We are committed to making a positive impact in our industry and community. Our actions reflect our dedication to sustainability, social responsibility, and delivering value to our stakeholders.
Other values such as trust, transparency, creativity, and ownership define our brand and company culture. These qualities are what we seek in our teams as well. Your unique communication style and optimistic vision will inspire harmony with colleagues, customers, and business partners. Your commitment to excellence and strong relationship skills are also valued. Positive energy and strategic skills are key to succeeding at Expana. We value both individual success and collaboration, seeking dynamic team players who think outside the box. Everyone's development is integral to our collective success, so we foster and support each person's strengths and talents.
In return for your hard work and dedication, we offer fantastic rewards. Please note that we operate with an agile working model, allowing for remote work and occasional travel to our offices.
It is important to mention that we use E-Verify with third-party suppliers in our hiring practices to ensure compliance with employment laws.
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