Wedding and Event Makeup Artist en Garden of the Gods Resort and Club

Position Purpose & Summary

Wedding and Event Make-up Artist providers administer professional makeup services, and additional spa service recommendations to assist in the development growth of spa engagement and revenue sales.

Essential Functions:

• Provide high-quality Bridal and Event makeup.
• Advise guests and suggest service recommendations by analyzing guest needs.
• Perform consultations regarding services and recommended products.
• Accurately maintain and update guest records.
• Arrival promptly for shift for each appointment and perform services within the time allotted for the service.
• Maintain consistent, regular attendance record.
• Properly open and close each shift according to SOPs, transport guest in spa facilities pre- and post- service.
• Accurately perform makeup services as booked by the guest.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and proficiency of services and products while educating guests in these areas.
• Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
• Communicate to management all occurrences involving staff or guests in the spa that require attention.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Develop professional and personalized relationships with regular guests; build strong and loyal clientele.
• Handle guests' questions and concerns professionally and courteously.
• Possess the ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• • Inform Concierge Team if a service is changed to a different service.
  • Be flexible with schedule, supporting the needs of the spa.
  • Perform prep work and properly clean and restock room as required.
  • Ensure adequate stock of supplies (linen management) and equipment; inform when stock is low.
  • Communicate to management all occurrences involving staff or guests in the spa that require attention.
  • Actively promote all Wellness treatments, services, retail, programs, and promotions.
  • Provide accurate details of treatments, packages, services, treatment contraindications, facility, and hours.
  • Provide accurate, appropriate, and immediate responses to all requests by guests - ensuring satisfaction.
  • Communicate to management all occurrences involving staff or guests in the spa that require attention.
  • Utilize spa computers with skill and proficiency, document guest information in electronic record.
  • Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
  • Provide extraordinary service that is "Enriching by Nature."
  • Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills: 2 years' experience in Wedding and Event Makeup, complete makeup kit, portfolio preferred.

1. Formal Education and Job-Related Experience: High School graduate.

1. License, Registration, and/or Certification Required: Current State of Colorado Cosmetology or Esthetician License.

External and Internal Personal Contact:

1. Communications:

• Daily – Communicate with Spa Concierge and Spa Management daily
• Weekly – Spa Management
• Occasionally – Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.