Description

POSITION PURPOSE

Manages the day-to-day and long-term operations of the Housekeeping and Laundry department, including budgeting, forecasting, scheduling, and financial planning of the departments. Manages housekeeping and laundry functions and staff to ensure property guest rooms, public space and associate areas are clean and well maintained. Areas of responsibility include Housekeeping and Public Areas and Laundry operations the hotel. Directs and works with team to successfully execute all housekeeping and laundry operations. Strives to continually improve guest and staff member satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

ESSENTIAL RESPONSIBLITIES

Managing Housekeeping Operations

• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guestrooms, public space and staff member areas are cleaned according to operating standards.
• Ensures compliance with all housekeeping policies, standards and procedures.
• Initiates and maintains an effective inspection program including rooms, public areas, staff member work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
• Understands the importance of departments operation on the overall property financial goals and educates staff on details as appropriate.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints effectively.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Empowers staff members to provide excellent customer service.
• Develops goals and expectations for direct report managers.
• Celebrates successes and publicly recognizes the contributions of team members.
• Reviews staff member satisfaction results to identify and address staff member problems or concerns.
• Communicates expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities

• Ensures property policies are administered fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to SOPs.
• Establishes goals and objectives for all areas of responsibility.
• Directs staff to strive for continuous improvement in all areas of responsibility.
• Interviews and hires management and hourly staff members with the appropriate skills to meet the business needs of the operation.
• Manages staff member progressive discipline procedures for areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with staff members and ensures staff members do the same within the team.
• Ensures staff members are treated fairly and equitably.

PHYSICAL DEMANDS

• Environmental conditions are indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to four (4) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 75 lbs. occasionally.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Requires manual dexterity to use and operate all necessary equipment.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Enforce hotel safety standards.
• Any other duties as assigned by the General Manager.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent leadership capability and customer relations skills. Most tasks are performed in a team environment with the staff member acting as a team leader. There is minimal direct supervision.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
• Ability to supervise large staff and accomplish goals on a timely basis.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
• Knowledgeable with carpet care and floor care
• Some experience with carpet and floor care equipment preferred
• Knowledgeable with cleaning chemicals and supply equipment

EXEMPT POSITION

Exempt Staff Members are not covered by the overtime provisions and do not receive overtime pay. Exempt Staff members are paid a fixed salary that is intended to cover all of the compensation to which they are entitled.

EDUCATION

High School or equivalent education required.

EXPERIENCE

Prior hospitality experience required.

LICENSES OR CERTIFICATIONS

Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality SVI, LLC standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality SVI, LLC, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality SVI, LLC rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Qualifications

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