Director, Enterprise Applications en Dart

Pay Range:

$135,000.00 - $222,750.00

Supervisory Organization:

AVP Enterprise Applications

Country:

United States of America

Address:

1401 PACIFIC AVE

City:

DALLAS, TX 75202

FLSA:

Exempt

Professionals:

01 - Official Administrator (EEO-4-United States of America), 1A - Officials and Executives (EEO-SubCategory)

General Summary:

The Director, Enterprise Applications reports to the Assistant Vice President, Enterprise Applications and is responsible for overseeing the implementation, maintenance, and continuous improvement of enterprise application systems to support organizational goals and operational efficiency. This includes oversight of mission-critical applications across functional domains such as Transportation ERP systems (e.g., Trapeze, Transit Master, INIT), Enterprise Resource Planning (ERP) suites for Human Resources, Payroll, Finance, and Procurement (e.g., Kronos, Lawson, Workday, Employee Benefits, Risk), Enterprise Asset Management (EAM) systems, Customer Relationship Management (CRM) platforms, Video Management Systems (VMS), Passenger Information Display Systems (PIDS), Police Technologies, Inventory and Materials Management, Vertical Lift Modules (VLM), and mobile-enabled enterprise solutions.

The Director oversees the implementation, configuration, upgrades, administration, and ongoing maintenance of these applications, while also leading vendor relationships, procurement activities, and software license management. The role ensures that all enterprise systems align with both the department and the Agency’s strategic goals, security policies, and data governance standards.

Leading a cross-functional team of application administrators, analysts, product managers, and other technology professionals, the Director works closely with executive leadership to shape and execute the Department’s vision. This position plays a critical role in providing technical expertise, business process optimization, and functional support, while driving major system implementations, continuous improvement initiatives, and digital transformation efforts.

A strong background in enterprise architecture, large-scale system integration, and business process automation is essential for success in this role.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide strategic direction and leadership for a portfolio of enterprise applications, including ERP systems such as Workday, Lawson, Kronos and TeleStaff that supports Human Resources, Procurement, Finance payroll and invoicing, and Employee benefits; Enterprise Asset Management (EAM), CRM, Video Management Systems (VMS), Passenger Information Display Systems (PIDS), Transportation ERP platforms (e.g., Trapeze, INIT), Operational Technologies to support Bus and Rail Operations, DART Police technologies, and security sensitive operational technologies.

• Oversee the Information Technology Service Management (ITSM) solution for the Technology department and the Agency, with knowledge of the ITIL framework, service management and service delivery, architecture review, and change management.

• Lead the planning, implementation, configuration, testing, and upgrading of enterprise systems, ensuring performance, scalability, and compliance with change management protocols.

• Align enterprise application strategies with agency-wide goals, operational needs, and digital transformation priorities.

• Oversee the full product lifecycle, from concept to delivery, and maintain a prioritized product backlog to drive value and business alignment.

• Support Technology Leadership by preparing board readiness materials, including strategic briefings, contract documentation, and agenda reports to ensure effective executive and board engagement.

• Ensure stability, integration, and continuous innovation of enterprise applications to meet evolving business needs and support Technology departments’ strategic roadmap.

• Establish and oversee application governance frameworks, change management processes, and service level objectives to promote operational excellence and accountability.

• Direct and mentor multiple cross-functional teams, including application administrators, analysts, product managers, and senior managers fostering professional development and high performance.

• Ensure seamless integration and data flow between enterprise systems and the enterprise data warehouse, including support for mobile and field-based technologies.

• Champion continuous improvement through system optimization, upgrades, and cross-system enhancements that drive operational efficiency.

• Manage the capital and operating budgets of the Enterprise Applications cost centers; oversee procurement planning, vendor negotiations, and software license management to ensure fiscal responsibility and compliance.

• Collaborate with internal stakeholders and external vendors to ensure effective support, maintenance, and evolution of enterprise applications.

• Maintain adherence to cybersecurity, data privacy, and regulatory standards across all enterprise systems.

• Monitor application performance, track KPIs, and regularly provide leadership with strategic insights and recommendations for improvement.

• Deliver high-quality technical and functional support to users of enterprise applications, ensuring smooth operation and rapid resolution of any issues.

• Oversee the entire procurement lifecycle, from requirements definition and RFP development to vendor selection, contract negotiation, and ongoing performance management.

• Perform other leadership responsibilities as needed in support of the Technology department and Agency mission.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

• Bachelor’s degree from an accredited college or university in Business Administration, Computer Science, or a related field.

• Five (5) years of experience in developing and managing enterprise applications, enterprise application architecture, including two (2) years of experience managing professional staff, building strategy and vision for enterprise scale products.

• Information Technology Infrastructure Library (ITIL) and Project Management Professional (PMP) certifications are preferred.

• Valid Texas Class A, B, or C driver’s license, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) months in order to operate DART non-revenue vehicles, or drive in the course and scope of job.

• Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles, and the ability to lift 50 pounds.

• Proficiency of PC software applications to include Microsoft Office or other related software applications.

• Proficient in task scoping, project management, problem-solving, resource management, and understanding budget and cost factors.

• Skilled in handling conflicts constructively and negotiating agreements.

• Knowledge of budget development/analysis, and operational cost factors.

• Analytical and creative skills to find solutions to complex interpersonal, technical and administrative problems.

• Must be able to work variable hours to support emergency response to outages, support staff during maintenance windows, product implementations, and upgrades.

• Must be able to perform work from remote locations and DART field locations, and to support maintenance, outages, and implementations) as needed.

• Must be able to work in an on-call rotation.

• Must maintain all certification(s) required for this position.

• Ability to build relationships, address needs, and use feedback for continuous improvement.

• Ability to effectively communicate both orally and in writing with the public, coworkers, management, and DART Board.

• Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

• Ability to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.

• Ability to step up to conflicts, seeing them as opportunities. Read situations quickly. Good at focused listening. Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.

• Ability to blend people into teams when needed. Creates strong morale and spirit in his/her team. Shares wins and successes. Fosters open dialogue. Let’s people finish and be responsible for their work. Defines success in terms of the whole team. Creates a feeling of belonging in the team.

• Ability to provide challenging and stretching tasks and assignments. Holds frequent development discussions. Is aware of career goals for each direct report. Constructs compelling development plans and executes them. Is a people builder.

• Ability to accurately scope out length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results.

• Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.

• Ability to marshal resources to get things done; uses resources effectively and efficiently; can orchestrate multiple activities at once to accomplish a goal.

• Ability to quickly develop technical understanding; is good at learning new industry, company or technical knowledge.

• Ability to read a situation quickly. Good at focused listening. Can effectively negotiate difficult agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.

WORKING CONDITIONS:

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Open until qualified applicants are identified.

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