The Grille Server - PT en Bear Creek Mountain Resort

WHAT WE ARE LOOKING FOR:

The ideal grille server for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the grille team ensuring that guests' orders are prepared as requested and served timely, efficiently and correctly.

WHAT WE EXPECT FROM YOU:

• Provide friendly, responsive service to create an exceptional dining experience for all guests. Each server's primary objective is to ensure the guest will want to return again and again to our beautiful resort
• Welcome and greet guests making all guests feel comfortable and letting them know you're there to take care of them
• Inform guests of specials and of our menu options
• Make recommendations you genuinely feel your guests will enjoy
• Up sell food & beverage items using suggestive selling techniques
• Answer questions regarding regions where food products come from, how food is prepared
• Answer questions about our food, beverages and other restaurant functions and services
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar
• Deliver food and beverages from kitchen and bar to guests in a timely matter
• Perform side work at the start and end of each shift as required by service station assignment
• Maintain clean service areas
• Monitor and observe guests dining experience
• Ensure guests are satisfied with the food and service
• Respond promptly and courteously to any requests
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)
• Be ready and willing to assist fellow servers as needed
• Be ready and willing to assist bus person with clearing and resetting tables
• Thank guests for their visit and invite them to return

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures