GNOSC Server/Applications/Watch Officer (ADV000AVI) - IRES en INNOVIM Defense Services

INNOVIM Defense Services is seeking a GNOSC Server/Applications/Watch Officer to join our team supporting the Integrated Research and Development for Enterprise Solutions (IRES) program at the Missile Defense Agency (MDA). INNOVIM supports the development, implementation, sustainment, and operations of enclaves and systems that manage missile defense training, events, analysis, and operations.

Location: Schriever Space Force Base, Colorado Springs, CO
Positions Available: 1
Position Closes: 9/22/25
Relocation Assistance: NONE

Description of Duties:
The Global Network Operations Security Center (GNOSC) Server/Applications/Watch Officer supports the Missile Defense
Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.

The candidate will:

• Be responsible for assisting in facets of a continuous 24/7 Global Network Operations Center, communicate with the MDA GNOSC event team, the GNOSC Mission Support Team, and execute Server/Applications/Watch Officer duties in direct support of MDA events, exercises and war games.
• Create, and respond to Remedy Incident Tickets, working with customers to resolve network communication issues.
• Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity.
• Support and service maintenance activities to include Change Management coordination during the assigned shift day/time.
• Be responsible for all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer.
• Perform administration of Linux and Windows environments to include troubleshooting, break fix activities, the patching and remediation of servers, and system audit log reviews as required.
• Provide for the operations and maintenance for complex application systems. Support for a variety of software platforms in an Active Directory environment utilizing MS SQL Server 2016/2019 and Internet Information Service (IIS) 10 as well as other tools.
• Battle Rhythm monitoring of applications. Troubleshoot and resolve found application issues. Resolve software conflicts, install, configure, patch, update Windows Server 2016/2019 application software, troubleshoot and resolve client-server and web application issues.
• Install/configure IIS and web applications. Troubleshoot and resolve issues for other applications technologies to include RHEL, Apache, Tomcat, and others. Apply DISA Security Technical Implementation Guides (STIGs) for web servers and websites
• Manage COTS, GOTS, and other developed software applications.
• Coordinate with the GNOSC Watch Officers, Event Team and other GNOSC MST personnel on IT Incident Management requirements, to ensure proper site, service and application outages and/or degradations are effectively escalated, managed and resolved with full communication of status, plans, and actions by providing senior leadership and the Government customer the latest status through resolution.
• Coordinate the Mission Support Schedule to ensure all CIO assets directly support event requirements and to work in concert with operations personnel, ensuring assets are identified and scheduled.
• Provide post event recommendations such as “Lessons Learned” and “Hot Wash” inputs.

The successful candidate will be able to:

• Coordinate with the GNOSC Manager, GNOSC Event Team Lead, and Watch Officers to meet service levels defined for the IT Services organization.
• Coordinate with Change Management and other key leadership to ensure pre-defined service levels for the IT Services organization are achieved and to also provide insight into the impacts of the event posture.
• Execute the job roles/responsibilities
• Provide guidance and lead troubleshooting in dynamic, time constrained scenarios to matrix staff, including network, systems, servers, and application engineers, in a geographically distributed enterprise.
• Demonstrate excellent customer service skills and possess the ability to work with little supervision.
• Demonstrate proficiency in developing comprehensive and detailed documentation.
• Follow documented processes and procedures and provide feedback to update as necessary.
• Work well in team environment

Basic Requirements:

• Must have one of the following combinations of education and experience: HS Diploma (or GED) and 1 year of general experience
• Must have 2 years of directly related experience
• Must have a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE or higher.
• Must have an active DoD Secret Security Clearance

Desired Requirements:

• Have experience in metrics-based IT Operations and Maintenance
• Have experience with Remedy Ticketing System
• Have experience with Windows Server 2016/2019 and Linux
• Have experience with complex application systems, PowerShell, RHEL, IIS, Apache, Tomcat

This position is expected to pay $57,000 - $82,000 annually; depending on experience, education, and any certifications that are directly related to the position.

IDS is committed to providing superior work in the fields of science, engineering, data analytics and technology to government agencies. We offer competitive compensation packages, including comprehensive nationwide Medical/Dental/Vision insurance programs, life insurance, matching 401k contribution and Educational/Training support.