Consumer Lending Asst en Hope Enterprise Corporation

Title: Consumer Lending Assistant

Department: Retail Sales

Reports To: Vice President of Consumer Sales

Supervises: N/A

Job Classification: Non-exempt

Location: Jackson, MS or Memphis, TN

The Lending Assistant provides direct support to the Consumer Loan Officers (CLOs) by managing member communications, coordinating documentation, and ensuring the smooth flow of the loan process from application through post-closing. This role serves as the primary point of contact for members to answer questions, guide them through the process, and request required documentation. The Lending Assistant will also liaise with internal departments regarding referrals, review loan packages for completeness, assist with file organization, and maintain accurate records through scanning and uploading into the internal file storage system. This position plays a key role in delivering an excellent member experience and supporting CLO productivity.

Responsibilities:

• Serve as the primary point of contact, guiding members through the loan process, answering questions, providing status updates, and explaining requirements.
• Follow up with members to request additional documentation and ensure timely submission.
• Send internal communications to CLOs and relevant departments regarding referrals received.
• Organize, scan, and index loan files to ensure accurate post-closing documentation.
• Review loan packages for completeness prior to processing or closing.
• Assist with administrative tasks, projects, and other duties as assigned.
• Maintain confidentiality and compliance with lending policies, regulations, and internal procedures.
• Other duties as assigned

Qualifications:

Required

• High School diploma or equivalent.
• Minimum of 1–2 years of experience in banking, financial services, or customer service.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills, with a customer-first approach.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to learn banking systems.
• High attention to detail and accuracy in data entry and documentation.

Preferred

• Associate’s or Bachelor’s degree in business, Finance, or a related field.
• Experience with consumer lending or loan processing systems.
• Knowledge of consumer lending products, credit analysis, and regulatory compliance standards.
• Bilingual skills (English/Spanish or English/other) a plus.

Key Competencies & Skills:

• Member Focus: Demonstrates a commitment to providing high-quality service and building strong member relationships.
• Communication: Clearly conveys information, instructions, and updates to both members and internal teams.
• Attention to Detail: Reviews documentation thoroughly to ensure accuracy and completeness.
• Time Management: Manages multiple priorities efficiently in a fast-paced environment.
• Team Collaboration: Works effectively with CLOs, internal departments, and other stakeholders.
• Problem Solving: Anticipates potential issues and takes proactive steps to resolve them.
• Adaptability: Adjusts to changing priorities, procedures, and systems with a positive attitude.

Work Environment:

• This position is based in an office setting with the possibility of some hybrid workdays based on performance, business needs, and manager approval. The role requires regular use of a computer, phone, and other standard office equipment in a professional environment. Most members and internal interactions will take place virtually, making it essential to be proficient in digital communication and file handling.

Comprehensive Benefits Package:

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
• Tuition Reimbursement, Professional Development

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.