Customer Success Manager en Bisnow

Biscred is the go-to sales intelligence and prospecting platform for the commercial real estate industry. Our mission is to equip sales professionals with the data and insights they need to accelerate deal cycles and boost revenue. This hybrid role is based in Boston or NYC, with in-office work required three days a week either at 100 Summer St. or 711 Atlantic Ave Boston or 123 William St. NY, NY.As a Customer Success Manager (CSM), you’ll play a pivotal role in ensuring our clients maximize the value of Biscred, fostering long-term relationships that secure renewals and fuel our growth. This is a critical position on our small, dynamic team, with opportunities to shape the customer experience and grow within the organization.BISCRED OVERVIEWBiscred, a Bisnow company, is a sales enablement and prospecting tool that allows you to find prospects throughout the commercial real estate industry more efficiently through an easy-to-use, intelligent database. Biscred expertly leverages the intelligence and industry experience from CRE's largest B2B platform: Bisnow. Built on the foundation of the media empire's 11 million readers across 50 markets, Biscred's database has been meticulously researched to identify, validate, categorize, and verify the contacts sales people need--and filter out the ones they don't.Whether you're looking for high-rise multifamily unit developers or owners of new retail properties, we've got the fastest path to finding them. Our search attributes and intuitive data infrastructure are designed for navigating the nuances of commercial real estate. With Biscred, you can spend more time selling to prospects and waste less time trying to find them.



Key Responsibilities

As a Customer Success Manager, you’ll be the trusted partner for Biscred’s clients, driving adoption, satisfaction, and retention. Your primary focus is to support clients in achieving their goals with our platform while ensuring renewals and identifying expansion opportunities.  

Onboard new clients with personalized training and setup, tailoring the experience to their unique workflows and business growth objectives.  

Build strong, lasting relationships with key stakeholders, acting as their go-to resource for support, best practices, and strategic guidance.  

Proactively monitor client usage and health metrics to identify risks, address churn signals, and ensure consistent engagement with Biscred’s features.  

Partner with clients to define success metrics, regularly reviewing progress and demonstrating ROI to secure renewals.  

Collaborate with Account Executives to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth.  

Serve as the voice of the customer internally, relaying feedback to product, sales, and marketing teams to enhance Biscred’s offerings and processes.  

Develop and share resources like tutorials, case studies, and webinars to empower clients and deepen their platform expertise.  

Resolve client issues swiftly, coordinating with technical support when needed to maintain a seamless experience.  

Maintain detailed, up-to-date records of client interactions, renewal timelines, and account health in HubSpot.  

Work closely with the small team to refine the customer success strategy, testing new approaches to increase retention and satisfaction.  

Meet and exceed renewal rate targets, ensuring Biscred remains a must-have tool for our clients.  

Master the Biscred platform and its evolving capabilities to confidently guide clients and articulate our unique value proposition.

What are we looking for?

A relationship-builder with a passion for helping clients succeed and a knack for understanding their needs.  

Experienced in customer success, account management, or a related role, ideally in SaaS or a data-driven industry (commercial real estate knowledge is a plus).  

Comfortable working in a small, fast-paced team where your impact is immediate and essential.  

Skilled at explaining complex tools in a simple, actionable way, with a focus on driving adoption and results.  

Data-savvy, with the ability to analyze usage patterns and translate them into proactive strategies.  

A collaborative problem-solver who thrives on keeping clients happy and engaged.  

Motivated by renewals and retention as key drivers of business success, with a track record of meeting or exceeding goals.

Join Biscred as a Customer Success Manager, and you’ll help shape the future of our client relationships while growing your career in a high-impact role. With renewals at the heart of our business, your work will directly fuel our mission to empower commercial real estate professionals with the ultimate sales intelligence tool.

What's in it for you?

Competitive compensation structure including base salary + uncapped commission & bonuses!

Medical, Dental and Vision Insurance

Short and Long Term Disability Insurance - includes maternity and paternity leaves as well

401K

Flexible Spending Account

Health Savings Account

Dependent Care Account

Unlimited Vacation Days

7 days paid sick leave

9 paid Holidays

Referral Bonus Program

Pet Friendly Offices

You’ll get to work with incredibly smart, passionate, driven, ambitious, kind, caring and mindful people and will rarely experience an overload of policies, bureaucracy or toxicity (the latter, we do not tolerate).

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