Multifamily Leasing Coordinator en SVN | Second Story

Position: Multifamily Leasing Coordinator

Purpose: The Leasing Coordinator serves as a key representative of SVN | Second Story, responsible for supporting the successful day-to-day operations of assigned apartment communities in the downtown Chattanooga area. This role ensures strong occupancy through effective leasing and renewals. By fostering positive resident relationships and delivering excellent customer service, the Leasing Coordinator helps create a well-maintained community where residents feel valued and supported.

Reports to: Portfolio Property Manager

Characteristics: High Energy, Superb Customer Service, Detail Oriented, Strong Communication

Key Responsibilities

• Live Our Mission & Values

  • Consistently demonstrate and embody the company’s mission and core values in all interactions and job functions.

• Leasing & Customer Service

  • Manage all guest inquiries (phone, email, text) within 24–48 hours; schedule tours, conduct follow-ups, and document all interactions in AppFolio CRM platform.

  • Respond to initial leasing prospects within two hours of receiving inquiries in the CRM during business hours.

  • Actively market and pre-lease available units; maintain accurate, up-to-date listings across all advertising platforms.

  • Build relationships with prospects by understanding their needs and presenting the best-fit options within our portfolio

  • Ensure compliance with Fair Housing laws at all times.

  • Prepare move-in materials and conduct new resident orientations, including portal setup, rent payment, and maintenance request procedures.

  • Handle resident communications with professionalism and a customer-first mindset.

  • Freshen units daily as needed to ensure apartments look great when shown to prospects.

• Lease Administration & Reporting

  • Monitor lease expirations and proactively manage renewals and terminations (sending renewal offers within 75-90 day timeline).

  • Accurately maintain resident and unit records, including renter’s insurance, vehicles, pets, and other data.

  • Process move-out notices, provide residents with appropriate information, and oversee accurate system entry.

  • Assist Property Managers with running reports to support departmental operations, including delinquency, renewals, and market surveys.

  • Conduct move-in/move-out inspections as directed by the Property Manager.

• Property & Vendor Coordination

  • Conduct regular property tours and vacant unit walks to ensure curb appeal and unit readiness; submit work orders through Property Managers as needed.

  • Play a role in the “Make Ready” process for unit turns (7-day standard), collaborating with maintenance and property management teams.

  • Coordinate and communicate with vendors (janitorial, landscaping, pest control, trash) to ensure quality service delivery at the direction of Property Manager.

  • Enter, assign, and track work orders in AppFolio; mark completed tasks and process related billing.

• Collaboration & Accountability

  • Attend weekly leasing meetings and other company meetings as required.

  • Provide monthly departmental health summaries to your supervisor.

  • Cultivate a positive, team-oriented environment focused on customer satisfaction and collective success.

Qualifications

• Previous experience in multifamily leasing coordination or comparable sales/customer service role.

• Strong organizational, communication (verbal & written), and problem-solving skills.

• Self-starter with the ability to manage multiple priorities and deadlines.

• High attention to detail with a solutions-driven mindset.

• Proficiency in Microsoft Office and Google Workspace; AppFolio CRM experience preferred.

• Physical requirements: ability to report onsite, walk properties (including stairs), and occasionally lift up to 30 lbs.

Compensation Details:

● Full-time, hourly position with commission opportunities

● Full health benefits including health, dental, vision and HSA plan

● 401k plan eligibility after one year of employment

● 15 days Paid Time Off (PTO)

● 11 paid holidays

Company Overview:

SVN | Second Story’s Property Management team works to make sure our community is thriving and our clients are satisfied. Our company provides both Commercial Real Estate services through our team of brokers as well as Property Management services focused on commercial and multifamily communities.

SVN | Second Story has a culture that provides a fun and quality work environment, room for growth and autonomy. Because we’re a fast growing company, we believe in effective communication, utilizing technology for operational innovation, and thriving in a competitive environment.

The SVN® organization is a globally recognized commercial real estate entity united by a shared vision of creating value with clients, colleagues, and our communities. Our brand pillars represent the transparency, innovation, and inclusivity that enables all our offices to collaborate with the entire real estate industry on behalf of our clients. SVN’s unique Shared Value Network® is just one of the many ways that SVN offices create amazing value with our clients, colleagues, and communities.

SVN | Second Story Vision and Mission

Vision: To make a positive impact on generations to come through partnership with our clients and care of their real estate assets on a national level. Our work leaves a lasting imprint on the communities in which we live and work.

Mission: Wake up every day ready to deliver unparalleled professional commercial real estate expertise, dedicated care, and operational excellence.

Core Values

● Fun. We strive to find joy in what we do.

● Bold. We show grit and rise to the challenge.

● Integrity. Our word matters.

● Ownership. We take responsibility for every area of our lives.

● Onward & Upward. We strive for continuous progress & improvement.