Lead Career Navigator en Dynamic Workforce Solutions

Job Description

Job Title: Lead Career Navigator

Reports to: Project Director

Wage: $18-$21 and hour

Location: Montgomery Region

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) partners with state and local agencies to deliver reliable 

workforce development and training services that prepare individuals for future job 

opportunities. With over 30 years of proven results, DWFS is known for its innovative service 

delivery, commitment to quality, and passion for helping communities thrive. Our team is driven 

by purpose and dedicated to providing Extreme Customer Service to achieve outstanding 

outcomes for the people and businesses we serve.

Primary Objectives of Position: Provides ongoing leadership, coaching and technical expertise 

to the Career Navigators that are providing integrated workforce planning services to career 

center customers.

Essential Job Functions:

• Provides coaching and guidance to Career Navigators to meet performance and quality 

goals.

• Coordinates team activities to ensure customer, provider, and program needs are met.

• Oversees staff engagement and customer satisfaction standards.

• Manages personnel tasks including hiring, development, evaluations, and corrective 

actions.

• Resolve complex customer and staff issues using Extreme Customer Service.

Relevant | Comprehensive | Dynamic

• Identifies training needs and supports staff development.

• Approves timecards, leave requests, exit checklists, and supportive service/incentive 

requests.

• Collaborates with management and QPT staff on quality improvement initiatives.

• Participates in committees to enhance services and implement new strategies.

• Maintains procedures and serves as liaison between Career Navigators and other staff.

• Assists with caseloads and Career Navigator duties as needed.

• Models Extreme Customer Service in all internal and external interactions.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may 

be requested to perform other reasonable related duties as assigned by the immediate supervisor 

and other management as required. The company reserves the right to revise or change job 

duties as business requirements dictate. It is also understood that the company reserves the right 

to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting to 5 

pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, 

speech and hearing; hand and eye coordination and manual dexterity necessary to drive an 

automobile and operate computer keyboard and basic office equipment; subject to carrying, 

lifting, twisting and reaching to perform essential job functions. Working conditions are 

primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, learning orientation, 

communication proficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications:

Education: Bachelor's degree in social services, Human Resources, Communications, Business 

or equivalent experience is required.

Experience: Minimum of two years' experience in staffing, recruiting, or workforce development 

with at least one year's experience working with computer systems for data entry and data review 

required. Previous workforce experience and/or case management experience is preferred. Must 

possess demonstrated proficiency with verbal and written communication skills as well as 

demonstrated customer service skills and computer skills.

Skills/Abilities: Knowledge of employment and recruiting practices, ability to understand and 

follow program policy, knowledge of business practices and industry sectors, ability to work 

effectively in a fast paced environment, strong familiarity with regulatory entities and their laws 

and guidance that apply to job posting and recruitment, ability to effectively read and interpret 

written procedures, ability to prepare routine reports, ability to enter data into computerized 

system, skills in dealing with customers using Extreme Customer Service.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance 

coverage.

Diversity is central to our mission. We are committed to creating an inclusive workplace where 

all team members have equal access to opportunity, growth, and information. Guided by our 

Four Cornerstones and Extreme Customer Service values, we embrace differences in age, race, 

gender, background, and perspective. These differences strengthen our team and help us better 

serve the diverse communities we support through workforce development