Learning Design & Development Manager en Impact Networking
Impact Networking · Lake Forest, Estados Unidos De América · Onsite
- Senior
- Oficina en Lake Forest
Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 23 US locations. Recognized for rapid growth and innovation, Impact has seen a 24% annual growth rate, and championed a vibrant, employee-focused culture.
Overview
The Manager of Learning Design and Development oversees the Instructional Design process, including the integrity of needs analysis and curriculum design –and production of ILI’s training and learning materials, such as e-learning modules, presentation materials, job aids, and other final deliverables. The goal of this position is to drive the development of best-in-class training and learning content, supporting ILI’s strategic initiatives for learning and performance outcomes.
Responsibilities
Drive Learning Solution Strategy Across the Organization
- Oversee learning analysis and design to identify and develop strategies that build capabilities and close skill gaps.
- Conduct training needs analysis using methods such as skill gap analysis, job task analysis, surveys, interviews, and focus groups.
- Identify priorities for new performance initiatives.
- Develop curricula including learning objectives, assessments, and evaluation plans.
- Determine optimal blend of delivery methods, tools, and modalities for learning programs.
Drive the Team’s Production of High-Quality Project Deliverables
- Oversee course design and development to ensure delivery of world-class materials that drive meaningful learning outcomes.
- Ensure deliverables reflect sound instructional strategies, adult learning theory, interactivity, and multimedia learning principles.
- Maintain exceptional visual design and strong UX principles.
- Apply creative instructional technology to solve problems or enhance the learning experience.
Ensure Project Deliverables Achieve Objectives
- Lead content production that contributes to departmental KPIs and other measurable outcomes.
- Monitor learner satisfaction and perceived knowledge retention.
- Track high first-attempt pass rates and assessment scores.
- Observe consistent on-the-job behavior changes post-training.
- Encourage completion of optional courses at desired rates.
Contribute Individually to Course Design and Development
- Support instructional design tasks such as drafting performance objectives, writing lesson content, and producing interactive modules.
- Meet expectations for instructional strategies, adult learning theory, interactivity, and multimedia principles.
- Deliver world-class visual design and UX.
- Use creative instructional technology to enhance learning.
Effectively Manage ID Projects and Resources
- Oversee multiple instructional design projects simultaneously.
- Ensure timely delivery aligned with strategic priorities.
- Inform all phases of instructional design to improve learner outcomes.
- Document and report project milestones and constraints to leadership.
Foster Intradepartmental Collaboration
- Ensure effective collaboration with other ILI and People Operations teams.
- Support smooth handoffs and transitions in the project lifecycle.
- Communicate project needs and constraints clearly.
- Uphold original curriculum vision and communicate necessary changes.
- Provide train-the-trainer (T3) sessions for facilitators and team members.
Develop and Manage Creative Assets for Learning Materials and Platforms
- Ensure visual content meets production-quality standards and brand guidelines.
- Manage LMS visual styling and web asset creation (HTML & CSS).
- Source images and produce graphics for team use.
- Create visual templates for documents, slide decks, and other resources.
Things We Are Looking For
- Degree in education, instructional design, training development, or talent management from an accredited university
- 10 or more years of experience in instructional design, course development, corporate training, or post-secondary education
- 3-5 years of direct experience in a management role with direct reports
- A strong portfolio of work demonstrating course development capabilities
- Knowledge of instructional design workflows (such as ADDIE), instructional theories, strategies, and methods
- Strong knowledge of e-learning authoring tools (such as Articulate 360 and Captivate) and learning management systems (including working with SCORM objects)
- Strong knowledge of Adobe Creative Cloud, including Illustrator, Photoshop, Premiere, and AfterEffects is strongly preferred. The ideal candidate will be able to oversee (and take part in) the production of assets for e-learning modules, which may include the creation of images, video, audio tracks, and animations.
- A basic knowledge of web development is strongly preferred (HTML, CSS, and JavaScript), as this role will oversee the visual styling of our learning management platform and potentially other intranet repositories for L&D.
Why Join Us?
Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time.
At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:
- Innovation: We embrace change because innovation lives outside the comfort zone.
- Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
- Honesty: We are fiercely transparent and consistently honest.
- Fun: We fuel work with fun, knowing life's too short for boring.
- Employee First: We are built by our people, for our people, and that will never change.
- Low Ego: We champion ideas over titles, because brilliance knows no rank.
- One Team: We win as a team, we lose as a team, we are one team.
Benefits We Offer:
- Expected salary range of $110,000- $130,000
- 20 days of PTO, plus 12+ paid holidays
- Flexible Sick Day Policy
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(k) & Retirement Plans
- Continued education reimbursement
- On-going training & development opportunities
Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!
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