9-1-1 Systems & Network Specialist #0522 - Hamilton County 911 en Hamilton County, TN

About the Department

Under general supervision, administers the District’s data network and computer systems to include the design, installation and maintenance of servers and network infrastructure; troubleshoot, repair and provide technical support for the District’s Computer Aided Dispatch (CAD) and 9-1-1 Telephony systems, and provide technical support to users.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, physical requirements, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

Position Duties

Assist in the supervision of contractors and vendors and provide technical support and assistance.

Maintain the District’s local/wide area networks to include: personal computers, laptop computers, printers, servers, application software, routers, switches, firewalls, and wireless systems, cell phones, infrastructure cabling, and related components.

Perform routine system maintenance, optimization, and backups.

Assist in the planning, development, and implementation of computer system, networking, and telecommunication projects; assist managers in decision-making process prior to, during, and after implementation.

Provide technical support for satellite sites; coordinate support services; provide support for client/server network; respond to requests for service.

Assist other specialists and Technology Department staff in their duties when needed as directed.

Maintain logs and documentation of system operations, activities, modifications, maintenance, procedures, and other activities.

Maintain inventory of department equipment, components, parts, tools, and supplies; ensure availability of adequate materials to conduct work activities; initiate orders for new/replacement materials.

Maintain a working knowledge of a variety of computer and telecommunication operating systems, programming languages, and software programs, which may include word processing, spreadsheet, database, networking, e-mail, DHCP, DNS, Active Directory, Terminal Services, Microsoft Server and Client operating systems, Cisco IOS, Fortinet, VMware vSphere, and related information technology components. 

Communicate effectively with supervisors, managers, co-workers, other departments, emergency services agencies, system users, vendors, sales representatives, technical service providers, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction. Attend various meetings as needed.

Maintain a comprehensive, current knowledge of applicable laws/regulations; maintain an awareness of new technologies, programs, equipment, trends, and advances in the profession; read professional manuals and publications to increase knowledge of computer operations; review technical manuals, documentation, and publications; attend workshops, seminars, and training sessions as appropriate.

Performs other related duties as assigned.

ADDITIONAL FUNCTIONS:

Perform general/clerical tasks, which may include minor equipment repair, answering telephone calls, typing documents, making copies, sending/receiving faxes, or filing documentation.

Provide assistance to other employees, divisions, or departments as needed.

Respond to incoming calls and pages during off-duty hours as needed.

Minimum Qualifications

Knowledge of federal, state, district and county laws, rules, regulations, practices and procedures related to telecommunications, personal computers and peripherals.
Knowledge of security methods and practices related to government database use.
Knowledge of physical and virtual server installation, maintenance and repair.
Knowledge of network systems, installation, maintenance and repair practices and procedures.
Knowledge of customer service practices.
Knowledge of virtualization systems and storage area networks.
Knowledge of SQL queries and reporting.
Knowledge of Asterisk PBX functionality.
Knowledge of Microsoft Azure, Entra ID, and Exchange Online.
Skill prioritizing, scheduling, assigning, reviewing and evaluating work.
Skill evaluating, analyzing, planning and implementing new and/or enhanced software.
Skill analyzing and resolving customer/client needs.
Skill monitoring and troubleshooting microcomputer systems and related peripherals.
Skill providing technical support and training to staff and end users.
Skill utilizing verbal and written communication to develop reports, training and support end users in problem resolution.
Skill utilizing customer service/public relations techniques when responding to inquiries and complaints.
Skill establishing and maintaining effective working relationships.
Skill effectively communicating in both oral and written form.

Other Qualifications

A Bachelor's Degree in Information Systems, Computer Technology, or closely related field with three (3) years of experience. A valid driver’s license is required.

OR

An Associate’s Degree and five (5) years progressive work experience in a similar network environment and training that includes information systems management, network administration, computer programming, computer systems administration or technical support experience to include Microsoft and Cisco products. A valid driver’s license is required.

OR

A high school diploma and seven (7) years progressive work experience in a similar network environment and training that includes information systems management, network administration, computer programming, computer systems administration or technical support experience to include Microsoft and Cisco products. A valid driver’s license is required.

OR

Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. A valid driver’s license is required.   

PREFERRED QUALIFICATIONS:

Microsoft, VMware, CCNA, or other relevant certifications are preferred.  

SAFETY SENSITIVE:

This position has been identified as “safety sensitive” under the definition of 49 CFR Part 40-Department of Transportation Workplace Drug and Alcohol Policy. This position will be subject to drug and alcohol testing for the following:  1) post offer pre-employment 2) when there is reasonable cause 3) after an on-the-job accident or contributing to an accident 4) on a random basis 5) prior to return to duty after suspension and/or 6) as follow-up. This is additional and also subject to the Rules and Regulations of The Employee Handbook.

PHYSICAL REQUIREMENTS:  

Work requires long periods of attention to detail, extensive computer keyboarding, and occasional lifting, bending, kneeling, stooping or crawling to maintain, repair, install or connect personal computers,  servers, and peripherals weighing up to 30 pounds.

ADDITIONAL INFORMATION:

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change.

All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.

All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice.

AN EQUAL OPPORTUNITY EMPLOYER
Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County’s Equal Employment Opportunity (EEO) Office home page. 

https://www.hamiltontn.gov/Department_EqualEmploymentOpportunityOffice.aspx