Parts Manager - Interim en Colton RV & Marine

Description

Colton RV & Marine is looking for a dynamic and experienced Parts Manager  - Interim to lead our Parts Department in our North Tonawanda location, with a strong focus on operational efficiency, inventory management, and customer satisfaction. This leadership role is critical in ensuring seamless parts operations while driving sales and fostering a positive, high-performance team culture.

Key Responsibilities and Accountabilities:

• Profit Management: Produce defined, agreed-upon location sales and gross margins suitable for company sustainability and growth. Develop and execute plans to produce budgeted sales, margins, and efficiencies, including monitoring and adjusting pricing. Ensure development and execution of back counter and receiving processes for timely service to technicians — efficient processing of special orders, accurate receiving, and effective internal communication about these items. Develop and execute retail and orientation processes to provide a high level of customer service while achieving sales goals. Monitor and control assets to ensure they do not age, including Parts Inventory (shrinkage, obsolescence, controlling special orders, and maintaining levels that balance margin and turns), Open Purchase Orders (current and accurate), and Parts AR. Continue to build partnerships with vendors to negotiate pricing and provide support for the team.
• Leadership and Employee Development: Creating the best employee experience by building and leading a cohesive team that is highly aligned with company values, resulting in a productive work environment and a high-performing team. Effectively coach and model the values and daily store activities, including customer service and selling, resulting in increasing employee productivity and satisfaction. Ensure the department is properly structured and staffed with ideal team players, focused on effective recruiting. Develop the team through the use of reviews, employee development plans, training, and proper use of rewards, promotions, and disciplinary tools. Proactively identify and resolve employee issues and concerns. Communicate general and department-specific company policies and procedures, as well as performance and goal tracking on behalf of management and employees within that location.
• Customer Loyalty: Create an environment that results in an unmatched customer service experience, resulting in customer loyalty and strong market share. Achieve a high level of customer satisfaction with timely service and support, and effective follow-up using available tools, systems, and processes. Ensure products are professionally displayed and facilities, equipment, and grounds are clean, safe, organized, and presentable in appearance. Develop, communicate, and execute strategic marketing plans in coordination with the company leadership and marketing teams.

Requirements

Education, Experience, and Work Requirements:

• Bachelor's or Associate's Degree preferred
• Minimum of 2 years of in-store management leadership role in a retail environment
• Valid Driver's License
• Must be able to work a flexible schedule, including nights, weekends, holidays (as needed), and special events

Knowledge, Skills, and Abilities:

• Ability to inspire and motivate teams to achieve great success
• Mentoring, coaching, and the development of skills
• Proficient computer skills in Microsoft Office programs, including Outlook, Word, and  Excel, as well as the ability to learn proprietary programs

Salary Description: $65,000 - $80,000 (Total Salary and Commissions)