Quality Assurance (QA) Analyst I en SMT

Who is a Quality Assurance (QA) Analyst I at SMT? 

Are you a sports fan? Do you have an interest in working in a QA or software testing environment? Do you enjoy knowing the “why” and “how” that makes applications work, and identifying and solving problems? If you answered yes, here’s your chance to kick off a career in sports technology with SMT as a Quality Assurance (QA) Analyst I!

As a QA Analyst, you would work within SMT’s Technology Services department to support software development and product management through rigorous testing and troubleshooting methods for our technology.

This opportunity requires exceptional attention to detail, curiosity and problem solving, strong written communication and documentation abilities.

This is a hybrid position based out of our Jacksonville, FL office. Our business hours are 9:00am-5:30pm, however working in live sports does require, at times, working outside of traditional hours.

What is Your Daily Impact at SMT?

As a QA Analyst, you will be responsible for testing and deployment of innovative new product releases. You will also tackle troubleshooting customer-reported field issues for existing product releases. Completion of your responsibilities will involve utilizing both off-the-shelf and SMT test tools to execute these responsibilities, as well as building, verifying, maintaining, and troubleshooting product installers.

Additional responsibilities include:

• Performing manual, functional and regression testing of SMT base products 
• Isolating, replicating, and documenting defects and verify fixes 
• Creating product test checklists, scripts, scenarios and end-to end test plans 
• Using high-level (acceptance test) tools for automated testing of SMT base products 
• Identifying test requirements from specifications prior to the development of a given product or feature 
• Creating clear, concise, detail-oriented acceptance test suites (sets of scripts) 
• Ensuring validated deliverables meet functional and design specifications 
• Writing front-end tests prior to the development of a given product 
• Working within multiple Scrum teams to test project-related software and to build install scripts 
• Assisting in the build and maintenance of SMT building and test lab equipment and software 
• Supporting customers dynamically in the field with periodic on-call responsibilities and troubleshooting customer software issues in the field 
• Providing thorough and accurate written and verbal updates to managers  

What Do You Bring to SMT? 

• Bachelor’s degree in Computer Science, Technology, Engineering, or a related field, or comparable industry experience.
• 2+ years’ experience with software QA and using automated test tools preferred. 
• 2+ years’ experience with an agile (Scrum)-based test-driven software development life cycle preferred.
• Fundamental understanding of major sports, particularly basketball and the NBA.
• Strong attention to detail and dedication to efficiently working problems to resolution. 
• A self-motivated mentality with stellar time management and organizational skills.
• Professional communication skills, both verbal and written.
• A positive “can-do” attitude when troubleshooting or problem solving. 
• Strong analytical and problem-solving skills. 
• Ability to: 
  • Work well in a fast-paced and ever-changing environment. 
  • Learn new base products and testing techniques. 
  • Multi-task and maintain attention to detail. 
  • Independently research and respond to technical questions and issues. 
  • Independently, quickly, and efficiently identify and solve technical problems. 
  • Quickly learn new concepts, industry trends, and technologies.
• Willingness to travel to live events on occasion.

What Can SMT Offer You?

Your work will directly contribute to sports broadcast products enjoyed by millions of fans across the world. You will get to tell your family and friends, “Hey, I helped build that!”

You will get to work in a highly collaborative and supportive environment and get to partner with some of the tops minds in the sports technology field. 

This is a full-time position, which included the following featured benefits:

• Medical, dental and vision insurance 
• Paid time off + 10 Company paid holidays
• Company Paid Life Insurance
• Short-term and long-term disability
• Flexible Spending and Health Savings Accounts
• Access to mental health services
• 401k
• Commuter benefits
• Pet insurance and more

Who is SMT? 

SMT is the leader in real-time data and graphics solutions for the biggest events in sports. From the famous Yellow First Down Line to leading-edge analytics, virtual enhancements and behind-the-scenes tools like video board production and talent prompters, SMT powers the fan experience across every screen and stadium.

For over 40 years, we’ve helped shape the broadcast and in-venue presentation of the Olympics, Super Bowls, Triple Crowns, tennis Grand Slams, golf majors, NASCAR, NHL, NBA, NCAA tournaments and more.

But we’re more than our tech: Our team thrives on the adrenaline of live sports. We travel together, work hard together and form lifelong bonds along the way. Whether we’re launching graphics during a game or hitting the lanes for our bowling league, we’ve got each other’s backs.

Are you ready to be a game changer? Learn more at SMT.com or follow us on social. 

Are you ready to join the SMT Team and become a Game Changer?   

Apply Now! 

SMT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let us know when you apply if you need any assistance during the recruiting process due to a disability. SMT participates in E-Verify.