General Manager - Vail, CO en SkiButlers

The Vail General Manager position is responsible for providing leadership to our team, building a strong shop culture, achieving our KPIs of customer service, revenue and profit and building our brand within the local community.

This General Manager position is an operations role, with potential for future sales components. The most important part of the General Manager role is to help promote a productive environment, setting the team up for success to ensure we are delivering legendary service to our customers and partners. More specifically, you will be responsible for leading a team of Team Leaders and Ski Technicians in their roles of delivering ski and snowboard rental equipment to our guests. This includes scheduling future shifts, ensuring equipment is up to our brand standards, consistent coaching for the team and managing our P&L.

This position is full-time, seasonal. Anticipated start and end dates are 9/29/2025 - 5/1/2026.

We are looking for someone who is self-motivated and will excel in a flexible, fast-paced work environment. Someone who has management experience and who understands what it means to go above and beyond. Someone who views themself as a leader and who is passionate about providing every single one of our customers with exceptional service, every time.   

Essential Duties:  

• Weekly scheduling to hit demand and customer service goals  

• Expense Management 

• Pre-season shop set up  

• Hands on coaching with Team Leaders and Ski Technicians  

• Weekly 1:1 meetings with direct reports and managers   

• Weekly resourcing reports  

• Maintaining quality of equipment  

• Equipment warranty and repair  

• Inventory management  

• Auto management  

Desired Qualities:  

• Strong, confident, and professional communication skills  

• Detail-oriented  

• Ability to accept and deliver necessary feedback  

• Polished writing skills are a plus  

• Previous management/ leadership experience  

• Previous sales experience is a plus  

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU? 

• Free Ikon Pass and Free Epic Pass

• Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company Resorts. 

• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge. 

• Generous discounts on outdoor gear, apparel, rental cars, lodging, etc. 

• Group Insurance for eligible employees

• 401(k) plan with generous company match. 

• Paid parental leave of up to 6 weeks for eligible employees. 

Actual salaries will vary and may be above or below the rate based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The rate listed is just one component of the Company’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Average bi-weekly pay rate: ~$2,600

Application Deadline: This position is open and still accepting applications.