- Senior
- Oficina en Berlin
We are seeking an experienced and motivated HR Administration Team Lead (f/m/d) to oversee and manage our WEMEA and NCE HR Administration operations team. In this role, you will be responsible for ensuring service excellence across the region, managing a team of 11 HR Administration Specialists, and driving continuous improvements in our processes and customer experience.
The ideal candidate combines hands-on operational expertise with strong leadership skills, ensuring both day-to-day delivery and fostering a strong internal team culture.
Your key responsabilities:
Operational Excellence & Leadership
- Oversee daily service operations for the regional HR Administration delivery team, ensuring timely and effective responses to service requests.
- Act as a people manager: set clear goals and development plans, conduct performance reviews, and foster a culture of growth and accountability.
- Provide coaching and technical guidance to team members, strengthening both their HR expertise and soft skills.
- Ensure high service quality standards, monitor performance against KPIs/SLAs, and proactively address deviations.
- Manage team workload and capacity effectively, ensuring resources are allocated optimally.
- Serve as an escalation point for complex cases and collaborate closely with the Global Lead HR Service Delivery.
- Partner with other regional HR Ops Team Leads to ensure consistency and a seamless customer experience.
- Encourage knowledge sharing with Subject Matter Experts to strengthen Tier 2 support capabilities.
Service Delivery & Continuous Improvement
- Monitor service levels and drive operational excellence, ensuring compliance with defined standards, processes, and tools.
- Identify trends and opportunities for continuous improvement to enhance efficiency and customer satisfaction.
- Provide input and drive initiatives on improving the regional service delivery model.
Projects & Strategic Initiatives
- Actively support HR Operations projects and programs, by contributing with regional expertise as well as process expertise
- Initiate and participate in cross-functional initiatives to ensure alignment and effectiveness across different HR and even non HR Functions.
- Identify and lead internal improvement initiatives within the HR Admin department
- Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree preferred).
- 5+ years of experience in HR Operations/Administration, with at least 2 years in a team leadership or supervisory role.
- Proven track record in service delivery management and driving continuous improvement initiatives.
- Strong people management skills, including coaching, performance management, and staff development.
- Excellent knowledge of HR processes, compliance, and operational excellence principles.
- Strong analytical and problem-solving skills, with experience working with KPIs and SLAs.
- Ability to collaborate across regions and functions in a matrix organization.
- Proficiency in HRIS systems, service management tools, and MS Office Suite.
- Fluent in English
What We Offer
- A leadership role with regional impact in a dynamic, international HR Operations environment.
- Opportunity to shape service delivery and contribute to global HR transformation initiatives.
- A collaborative culture that values innovation, teamwork, and continuous learning.
- Competitive compensation and benefits package.
For reasons of readability, no gender-specific differentiation is made in the job advertisement. However, the job advertisement is explicitly aimed at all persons, regardless of gender or lack thereof.
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