Senior Associate - Learning and Development (Gurugram, HO) en Air India: Book Domestic & International Non-Stop Direct Flights

• Responsible for the coordination and administration of a range of learning and development activities and projects to enhance customer experience and satisfaction with a focus on achieving organization’s overall objectives.
• Development, maintenance of robust learning & development systems and processes their continuous improvement.

Functional Activities 

• Responsible for coordinating and administering various learning and development programs for employees across the organization.
• The role holder will be the first point of contact for learning and development queries and be responsible for all related administration.
• Coordination and execution of overall L&D training strategy including the budgeting and planning of learning programs across the calendar year.
• Work around the implementation of training modules and programs for cabin crew, ground crew, etc. to achieve the delivery of L&D goals and objectives.
• Coordinate with various Operational and non-operational functional training teams to collect training requirements, update learning platforms and ensure conformity to overall learning and development projects.
• Collaborate with various functions to deliver coaching and training to functional heads and employees at all levels of the organization to ensure competency, commitment and compliance with L&D programs and initiatives.
• Facilitate trainings and modules which strengthen ops and non-ops functions to prioritize excellence in service delivery and support change.
• Collaborate with subject matter experts and internal stakeholders to create and update training materials, manuals, and other resources.
• Engage with various stakeholders to identify function specific needs and training opportunities.
• Coordinate in the creation of learning calendar, content, modes of deployment, etc. with appropriate customizations for various learning programs
• Assess the success of existing development and training programs and streamline and optimize them by staying up-to date with latest development in learning technologies.
• Administer & coordinate training programs with trainers/module leaders/mentors and other stakeholders.
• Maintain training documentation, plans, reports, learning system (LMS), and materials like the handbook, online courses, etc.
• Conduct training assessments and feedback sessions to identify skills, process, or knowledge gaps that need to be addressed.
• Organize & manage the training schedule and act as the first point of contact for the learner groups.
• Attend trainings to track its progress & flow and highlight issues that could impact the overall objectives of the program.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.