ACCOUNT MANAGER I en Direct Edge Media, Inc.

Description

About the Company

Direct Edge Media is a fast-paced and quickly growing printing company specializing in digital, offset, and large format printing for enterprise, agency, and trade printers. If you are looking for an opportunity to work in an environment that values your professional skills, Direct Edge Media has a career path for you. We are currently seeking experienced and professional full-time candidates to join our team.

Job Summary

As an Account Manager I at Direct Edge, your role is to foster and maintain positive client relationships through various communication channels, demonstrating exceptional written and verbal communication skills. You will ensure transparent and open communication both internally and externally, delivering

top-notch customer service by addressing inquiries in a quick and seamless manner.

Essential Duties and Responsibilities

• Develop, cultivate, and maintain positive relationships with clients and prospects through various communication channels.
• Exhibit exceptional written and verbal communication skills to ensure clarity and professionalism in interactions with clients and team members.
• Ensure continuous transparency and open communication internally and externally throughout the job process to prevent any confusion or unexpected situations for clients.
• Deliver unparalleled customer service by addressing client inquiries and concerns, within 20 minutes or less, while maintaining open lines of communication.
• Effectively manage job quoting, production, and delivery processes to align with client objectives and meet project deadlines.
• Demonstrate the ability to swiftly and accurately generate multiple quotes daily, consistently meeting clients' requirements.
• Collaborate seamlessly with the production team, ensuring streamlined job routing and meticulous project tracking for ongoing initiatives.
• Manage the preparation and timely dispatch of invoices, within 1 business day, to clients/customers, ensuring accuracy and adherence to company policies and procedures.
• Maintain and update Direct Edge’s existing print management system (PMS) client repository while proactively coordinating with other account managers to ensure seamless client communications during planned and/or unforeseen absences.
• Facilitate seamless coordination with print installers to ensure timely deployment and precise execution of print projects.
• Work with the Operations team and/or Senior Account Managers to brainstorm solutions as they relate to printing equipment capabilities and constraints for clients and employees.
• Act as the primary point of contact for clients and prospects. Leverage available resources to address clients' specific needs and requirements.
• Interact with vendors for quotes, and purchases, and ensure timely and successful delivery of goods and services.
• Work with all stakeholders, such as sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
• Demonstrate a general understanding of prepress, file formats, resolutions, and printing equipment capabilities and limitations.
• Demonstrated passion for delivering exceptional customer service and exceeding customer expectations. Patience, empathy, and a genuine desire to assist customers in resolving their issues or inquiries.
• Collaborative attitude to work seamlessly with other team members and departments.
• Willingness to share knowledge and learn from colleagues to enhance overall team performance.

Requirements

Qualifications – Education, Experience, License/Certifications:

• Highschool diploma or equivalent is required; a Bachelor's Degree or relevant post-secondary education is a plus.
• Bachelor's Degree / relevant post-secondary education or 2-4 years print or customer relationship experience

Knowledge, Skills, and Abilities:

• Ability to effectively convey technical information and provide clear instructions to customers.
• Familiarity with printing processes including; offset lithography, large and small format digital, screen printing, pad printing, dye sublimation, etc.
• Ability to create print-ready file formats including manipulating size, formats, and resolution.
• Experience with common office software applications (e.g., MS Word, Excel, Outlook) to handle administrative tasks.
• Experience with Adobe Suite (e.g., Illustrator, Photoshop, Dimension, InDesign, Acrobat)
• Strong verbal and written communication skills to interact effectively with customers via phone and email. Active listening skills to understand customer needs and provide accurate solutions promptly.
• Ability to handle various customer scenarios with professionalism and adapt to changing situations. Aptitude for creative problem-solving, finding resolutions, and taking ownership of customer issues.
• Capability to handle multiple customer interactions and inquiries simultaneously while remaining composed.
• Strong attention to detail to ensure accurate order processing and record-keeping.
• Ability to prioritize tasks efficiently and manage time effectively in a fast-paced environment

Compensation:

The base compensation range for this full-time position is $23 - $30 per year plus benefits. Compensation ranges are determined by various factors, including role, experience, and location. The pay range displayed reflects the minimum and maximum target for new hire salaries for this position. Within the range, actual individual compensation is determined by various factors, including location, job-related skills, experience, and relevant education or training.