Housekeeping Supervisor PM (Full-Time) - The Ben, Autograph Collection en The Ben Hotel (Autograph Collection) / Concord Hospitality

Job Title: PM Housekeeping Supervisor
Location: The Ben, Autograph Collection – West Palm Beach, FL
Department: Housekeeping

About The Ben
Every great hotel has a story, and The Ben is no exception. Inspired by the timeless charm of Byrd Spilman Dewey’s 1892 estate, Ben Trovato, The Ben is a place where history meets modern sophistication. Overlooking the Intracoastal and just steps from the vibrant energy of downtown West Palm Beach, The Ben offers more than a stay—it offers an experience designed to be remembered. Here, each associate plays a role in weaving together moments of understated elegance and genuine hospitality that define the Autograph Collection.

Position Overview
As the PM Housekeeping Supervisor, you will be entrusted with ensuring that The Ben’s refined standards extend seamlessly into the evening hours. With a discerning eye for detail and a commitment to excellence, you will guide the housekeeping team in preparing guest rooms and public spaces that reflect both comfort and luxury. This role is not only about managing daily operations, but also about creating an atmosphere where every guest feels cared for, and every associate feels inspired to deliver their very best.

Key Responsibilities

• Supervise evening housekeeping operations with a focus on consistency, efficiency, and elegance.

• Conduct detailed inspections of guest rooms and public areas, ensuring alignment with Marriott and Autograph Collection standards.

• Provide leadership, coaching, and support to evening associates, fostering a culture of pride and accountability.

• Respond promptly to guest requests and resolve issues with grace and professionalism.

• Manage inventory and communicate supply needs to ensure smooth evening operations.

• Collaborate closely with the AM housekeeping team to maintain continuity and excellence.

Qualifications

• Prior supervisory experience in housekeeping, ideally within a luxury hotel environment.

• Strong leadership and communication skills, with the ability to inspire and motivate.

• A keen eye for detail and an unwavering commitment to service excellence.

• Flexibility to work evenings, weekends, and holidays as business demands.

• Familiarity with Marriott systems and brand standards preferred.

Why Join The Ben Hotel & Concord Hospitality?

At Concord Hospitality, we put our Associates First. As part of our team at The Ben Hotel, you’ll enjoy competitive wages, medical, dental, vision, life, and disability insurance, 401(k) with company match, tuition assistance, discounted hotel stays, and extensive training and career development opportunities. We’re proud of our culture built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN—and we want you to be part of it.

“We Are The Ben!”

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