- Senior
Our story:
Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.
Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix, Steuerbot and TaxScouts, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016.
Why this role exists:
Our category - digital tax prep, advice, and optimization - demands trust, precision, and clarity. Customers come back at key moments in the year and expect us to anticipate needs, not just send messages. We’re looking for a Head of CRM who blends classic lifecycle craft with AI‑native orchestration to create a unified experience across two brands and multiple countries.
Your impact:
Design the lifecycle system: Map moments that matter (onboarding, document prep, filing, post‑filing optimization, off‑season education) and make them measurable, equitable, and multilingual.
Make AI work for people: Use LLM co‑pilots for content drafts, RL systems for who/when/what decisions, and encode brand and privacy rules so automation scales safely.
Close the loop with Product: Treat in‑app nudges and transactional UX comms as part of CRM; co‑own activation and retention KPIs with PMs.
Prove causal value: Move beyond surface metrics to incrementality, LTV shifts, and seasonality control groups; share insight narratives leaders can act on.
Grow people and capability: Coach CRM and Technical CRM Managers; set progression paths; nurture a learning culture where ideas, not job titles, win.
Day‑to‑day responsibilities
Lead cross‑channel strategies in Braze; maintain a single journey backlog that spans outbound and in‑product comms.
Partner with Technical CRM on Segment/Snowflake/Mixpanel pipelines, real‑time audiences, and identity resolution; ensure data quality SLAs.
Run a continuous test‑and‑learn program (holdouts by market/season; content and pricing experiments with fairness checks).
Maintain deliverability, frequency, and fatigue policies; audit multilingual content for clarity and accessibility.
Chair lifecycle governance: consent usage, sensitive‑attribute handling, model explainability, incident response, and vendor risk reviews.
Own lifecycle budgeting/forecasting; reallocate spend based on causal ROI and capacity models.
Publish transparent roadmaps; facilitate decisions when product, performance marketing, or country teams have competing priorities.
Skills & experience that help you thrive
Experience leading CRM/lifecycle in a B2C scale‑up or consumer fintech; multi‑country experience strongly preferred.
Depth with Braze journeys, experimentation, and messaging; working knowledge of SQL and event schemas; comfort partnering on data models.
Familiarity with agentic or RL personalization (Aampe or similar) and LLM‑assisted content; you know where automation shines and where human judgment matters.
Strength in stakeholder alignment—you can surface trade‑offs, make principles explicit, and help diverse teams move forward together.
Clear, inclusive communication in English; German (or another EU language) a plus.
How we work
Human‑in‑the‑loop by design: automation handles scale; people handle ethics, brand nuance, and edge cases.
MECE roadmaps & crisp metrics: we prioritise by causal impact and cost of delay.
Feedback culture: regular retros and blameless post‑mortems; we celebrate learning as much as wins.
Why Taxfix?
A chance to do meaningful, people-centric work with an international team of passionate professionals.
Holistic well-being with free mental health coaching sessions and yoga.
A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like.
Employee stock options for all employees—because everyone deserves to benefit from the success they help to create.
30 annual vacation days and flexible working hours.
A generous learning budget to support your personal and professional development and guidance from our internal L&D experts.
Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.
Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible.
Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions.
Have a four-legged friend in your life? We’re happy to have dogs join us in the office.
Excited? So are we. Learn more about Team Taxfix on our blog and get a glimpse of our culture.
At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves.
Solicitar ahora
