Clerk Intake [1319] en undefined

Position: Clerk Intake [1319]

Program: Amarillo, Texas – Behavioral Health Intake, Screening & Crisis

Salary: $15.66/hr.

Shift available: Full-time

Essential duties and responsibilities:

• Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
• Part of a clinic support team that ensures individuals seeking mental health services are welcomed to the clinic and assisted through the process of receiving on-going treatment
• Perform duties in the reception areas of the TPC mental health clinics
• Daily responsibilities will include confirming and updating demographic information, answering phones to route people to the assistance they need, verifying documentation is up-to-date for services to be reported in compliance with contracts and payer sources, scheduling provider appointments for services to be performed in the community and clinic, completing financial assessments for people seeking services and on-going at required intervals and additional data entry duties as needed
• Daily duties will be adjusted based on the needs of the clinic and requirements within TPC grants and contracts
• Ability to adjust daily job duties is essential to successful operations within the clinic
• Be able to adjust to changes in work duties, have reliable attendance and have strong customer service skills
• The majority of each work day will be spent working with people seeking services in the clinic and the providers they receive treatment from
• Proficient in computer skills to support the responsibilities within this position
• Adheres to TPC Business Code of Conduct and reports concern if ethical and/or business standards defined in the code are compromised

Required qualifications to be successful in the job:

• High school diploma or GED
• One semester (12 credit hours) of accredited college work; or minimum of eighth grade reading comprehension level as evidenced by score on the Adult Basic Learning Examination (ABLE)
• Six (6) months of clerical work experience
• Computer knowledge and basic clerical skills
• Correct utilization of grammar, spelling and punctuation
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents: www.texaspanhandlecenters.org/careers 
• Must have a valid Texas driver's license and be insurable under agency vehicle policy
• Must be 18 years of age or older

Preferred qualifications to be successful in the job:

• Previous experience in a clinical setting
• Bilingual

At TPC, passion and meaningful work are rewarded! We offer employees:

• Click here for TPC’s FY2026 Summary of Benefits
• 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
• Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
• Employer paid life insurance (1.5 times employee’s salary)
• Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
• Paid time off – PTO accrual, Holidays
• One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
• Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
• Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
• Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone