Call Center Representative en undefined

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor. 

Duties & Responsibilities: 

• Ensure that customers understand product information, and be able to provide additional information to customers as needed. 
• Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests. 
• Maintain call center database by entering information. 
• Ensure all calls are answered in a timely manner. 
• Track incoming/outgoing packages for customers. 
• Resolve customer complaints, concerns and request. 
• Follow up with customers to collect fees for tool replacement. 
• Complete tasks in a timely manner by meeting or beating deadlines. 
• Perform other duties as assigned. 

Education & Experience: 

• High School Diploma or equivalent required. 
• 2+ years of Call Center experience required. 
• SAP experience is a plus. 
• Sales experience is a plus. 
• Bilingual (English/Spanish) is required.

Skills & Abilities: 

• Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc. 
• Ability to type 50 WPM. 
• Effective listening skills. 
• Ability to multi-task. 
• Ability to handle escalated calls 
• Excellent interpersonal, written, and oral communication skills.