DIRECTOR OF SALES & SERVICE en Stock Yards Bank

As the Director of Sales & Service, your day will be filled with opportunities to oversee and manage the sales and service functions for all sales departments of the bank in all markets (Louisville, Indianapolis, Cincinnati & Central Kentucky):  Commercial Lending (includes CRE & Correspondent Banking), Business Banking, Private Banking, Treasury Services (including Treasury Mgmt., International Banking and Credit Cards), Retail, Mortgage, Brokerage and Wealth Management & Trust.  Includes developing sales and service strategies, sales campaigns and contests, tracking, reporting and meeting with the President and Executive management regularly to discuss results and brainstorm.  

Responsibilities

Daily responsibilities include, but are not limited to, the following:

• Sales culture champion for the Bank, which includes oversight and management of all sales department minimum service standards for customers and referral sources/centers of influence.  Also manages all source of new business reporting. Also includes creating and managing onboarding strategies for new customers for each sales department.
• Manage and administer all bonus compensation plans for the bank.  Currently encompasses 20+ bonus plans that measure all sales officer performance.  Includes calculation of all bonuses and communication. 
•  Manage, develop, oversee and communicate the bank-wide referral program including payout calculations within S@YB and passing the referral payout data to HR for payout.   
• Meet monthly/regularly with Department Managers and Division Managers of each sales area to discuss results of their department and the individuals within the department, (production, matrix, referrals, sales calls, etc.)
• Track and manage each department’s Closed Business, Pipeline and Prospect reports, combine data and present to the Board each month.
• Oversee and manage all components of the Service@YourBest CRM system including communication with InBusiness Services, Inc. to request new and/or additional programming and reporting capabilities.
• Manage customer profitability process, SS customer rankings and service standard expectations related to customers, centers of influence and prospects.
• Develop, implement and track bank-wide sales contests/campaigns
• Manage and oversee the quarterly Officer and Sales Officer meetings held throughout the remainder of the year.
• Manage, communicate, calculate and oversee 1904 Club
• Manage and oversee the quarterly President’s Awards
• Manage three other employees – Retail Sales & Service Manager, Sales & Service CRM Administrator and Sales Compensation Manager
• Speak at Officer meetings, Christmas party and other bank gatherings

Job Requirements

The successful candidate will have the following qualifications:

• Bachelors 
• Minimum of 10 years banking/management experience
• Excellent verbal and written communication skills, excellent management and organizational skills, must be comfortable with public speaking, must be able to work well with President and Executive management, and must possess strong analytical skills.
• S@YB CRM software, Advanced Excel skills

Benefits

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Bank paid Life / AD& D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

Physical Requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting the majority of the time with limited walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.