OFFICE COORDINATOR SURGERY & RECOVERY en None

Job Title: Patient Registration/Unit Secretary

Primary Function and Relationship to Total Organization: 

Assists Surgery and Pain Department Staff in a clerical capacity. Responsible for entering personal and demographic data on all patients in an accurate and complete manner, registering patients, and assisting with patient billing information. Answering incoming phone calls in a friendly and efficient manner. Assists in the pre-op area with cleaning of bays and occasional patient needs. Prompt communication with fellow staff members is key.

Reports to:

Director of Surgery

Hours of Operation: M-F Daytime hours. Full-time. Flexibility is a must. **Schedules are subject to change, including start times, per surgery schedule**

Essential Duties and Responsibilities

1.    Answers phone in a pleasant and professional manner. Demonstrates positive, courteous customer relations skills.

2.    Greets customers proactively with a smile and arranges for them to be escorted to their destination. 

3.    Accurately and completely collects patient personal and demographic data to begin the process of creating a medical record.

4.    Shows a positive attitude toward work schedules, department and hospital changes, assignments, and other personnel.          

5.    Does Insurance verification and pre-authorizations as needed.

6.    Registers all patients when they arrive for an appointment and accurately schedules follow-ups.

7.    Makes copies of all insurance cards and identification per policy.

8.    Follow up with all patients who do not appear for the scheduled surgery or appointment.

9.     Communicates patient arrival to staff promptly.

10.   Assists with cleaning and turnover of patient bays as needed. 

11.    Completes assigned outdates/cleaning timely each month.

12.    Keeps the reception area clean and coffee/drink supplies stocked for guests in the waiting/reception area.

13.    Ensures signs are placed when not at the desk, and closed signs are up at end of day.

14.    Maintains appropriate records and statistics, as well as a sufficient stock of supplies for clerical needs.

15.    Participates in department operations, demonstrating professional behaviors to include supporting the goals of the department.

16.    Participation in educational activities, department meetings, and other related activities.

17.    Essential functions are included in this section, but there may be additional delegated duties within the scope of practice.

18.    Presents a professional appearance in dress and grooming, complies with departmental dress requirements, and wears a hospital identification badge.

19.   Conforms to hospital policy regarding use of sick time, personal days, notification of absence or tardiness.

Personal Specifications:

Educational:

High School Graduate or GED.

Proficiency in Clerical Skills and office equipment

Experience:

Clinical registration background/healthcare experience preferred.

EPIC experience preferred.

Good computer skills.

Good communication skills.

Mental Demands:

1. Ability to make sound judgement decisions.

2. Relate to patients, doctors and other personnel in a courteous, professional manner.

3. Good organizational and communication skills.

4. Ability to be flexible with the changing health care environment and clinic days.

5. Subject to constant interruptions in performing assigned work.

Physical Demands:

1. Requires long periods of sitting at times.

2. Requires being on your feet.

3. Long periods of detailed work and use of a computer.

4. Moving equipment/furniture around in rooms to accommodate the traveling Physician’s clinic room needs.

Physical & Mental Requirements:

PHYSICAL/MENTAL CHARACTERISTICS REQUIRED BY ESSENTIAL AND MARGINAL TASKS

RELATED WORK SITE AND ENVIRONMENTAL CONDITIONS