Type: Full-Time
Reports to: Clinical Support Senior Manager
Office Location: 224 West Hill Street, Suite 410, Chicago IL; required in-office minimum of 3 days per week (hybrid work policy subject to change)
Background:
Guided by the experiences of those living with mental health conditions and rooted in equity, NAMI Chicago educates to fight stigma and discrimination, fiercely advocates for our community, and shares hope, connection and expertise with people on their mental health journey. NAMI Chicago seeks to fill gaps in Chicago's mental health system, with an intentional emphasis on serving underrepresented populations and breaking down barriers to care.
Who We Are Looking For:
NAMI Chicago is seeking a dynamic Manager of Crisis Intervention Training to lead the design and implementation of impactful, human-centered trainings that equip learners with the skills and knowledge to effectively and safely respond to individuals experiencing mental health crises. While law enforcement audiences are a priority, this role also delivers training across sectors, including public safety and emergency services.
This person will play a pivotal role in managing operations, maintaining training quality, providing training, and maintaining relationships with external partners. The ideal candidate brings a passion for mental health education and experience managing training programs, within crisis intervention, that bridge systems, communities, and care.
Key Responsibilities:
Training Design & Facilitation
· Deliver trauma-informed, equity-rooted training to diverse professional audiences including but not limited to law enforcement, emergency response teams, and community service providers.
· Facilitate interactive components such as role play and scenario-based learning to enhance learning outcomes and emotional intelligence, providing feedback and emotional support as needed.
· Train and support a group of facilitators and co-trainers, ensuring preparedness, ongoing development, and morale.
· Collaborate with leadership to continually improve content and methodology, ensuring trainings reflect current best practices in mental health, de-escalation, and community engagement.
· Support the development of training guides and operational manuals.
Program Operations & Quality
· Oversee scheduling, logistics, and communication for assigned training programs.
· Track training outcomes and staff participation, resolve logistical issues, and support real-time problem-solving.
· Maintain a robust system for coverage of storytellers, actors, or trainers in case of last-minute cancellations.
· Supervise quality assurance for assigned training content.
· Generate reports, proposals, and internal documentation for grant reporting, stakeholder updates, and internal evaluation.
· Provide clinical support to a small caseload of individuals and families who have direct experience with utilization of crisis response systems.
Stakeholder Engagement
· Build and sustain trusted relationships with partners such as the Chicago Police Department, the Office of Emergency Management and Communications (OEMC), and other workforce agencies.
· Work collaboratively with internal staff, including leadership, the Project Coordinator, Finance, Integration and Program Evaluation, to support reporting, documentation, recruitment, and billing.
· Attend standing meetings and leadership check-ins with internal and external stakeholders to ensure training program alignment and performance.
· Perform other duties as assigned.
