ZYLO, INC. - Strategic Account Executive - Client Success en ZYLO, INC.

SaaS continues to grow and change from its cloud roots to today’s move into AI and consumption-based pricing and this pace of change is what makes Zylo a fast-moving, client-driven and energizing place to grow, develop and lead! Zylo is the enterprise leader in SaaS Management, enabling companies to discover, manage, and optimize their SaaS application spend by centralizing SaaS inventory, license, and renewal management. Trusted by the world’s most innovative companies and industry leaders, Zylo was recognized as a leader in Gartner’s first-ever SaaS Management Magic Quadrant in July 2024.  

Role Overview

As a Strategic Account Executive at Zylo, you will own a book of business comprising 30–40 existing strategic accounts. Your primary responsibilities will focus on ensuring your clients are executing an optimal SaaS management strategy for their organization, retaining accounts, and identifying upsell opportunities. 

In this highly visible and impactful role, you will collaborate with cross-functional teams to deliver exceptional client outcomes. Your success will directly contribute to Zylo's mission to win this emerging category by transforming SaaS Management into a critical enterprise function.

What you will do

• Client Relationship Management:
  • Serve as the primary point of contact for a portfolio of strategic accounts.
  • Build and maintain strong relationships with key stakeholders to enhance trust and client satisfaction.
  • Advocate for client needs internally, ensuring seamless delivery of Zylo’s solutions.
• Retention and Growth:
  • Own and manage renewal processes, ensuring timely contract extensions and minimizing churn.
  • Identify and pursue upsell and cross-sell opportunities by aligning Zylo’s capabilities with clients’ evolving business needs.
  • Collaborate with the Client Success team to monitor and drive product adoption, ensuring clients derive maximum value from Zylo.
• Strategic Account Planning:
  • Develop tailored account plans, focusing on driving client ROI, engagement, and expansion.
  • Analyze SaaS usage and spend data to provide actionable recommendations and insights for optimization.
  • Proactively address client challenges and identify opportunities to deepen Zylo’s impact.
• Execution and Reporting:
  • Schedule, plan, and manage multiple client engagements in a dynamic, fast-paced environment.
  • Provide regular updates to leadership on account health, renewal forecasts, and growth opportunities.
  • Stay current on SaaS Management trends and apply industry best practices to client engagements.

What you need

• Experience:
  • 5+ years in a strategic account management, renewal, or business development role, in SaaS (enterprise preferred)..
  • Proven track record of driving client retention and achieving upsell targets in a B2B environment.
• Skills:
  • Strong relationship-building and interpersonal communication skills.
  • Analytical mindset with the ability to interpret complex data and present clear, actionable insights.
  • Exceptional organizational skills and the ability to prioritize in a fluid, fast-paced environment.
  • Build and deliver effective presentations that deliver complex concepts, paired with the Zylo platform
• Knowledge:
  • Understanding of SaaS Management principles, including cost optimization and license management, is a plus.
  • Familiarity with enterprise SaaS platforms and the challenges of managing large SaaS portfolios.
  • IT, Procurement, or ITAM experience preferred

If you are passionate about helping organizations unlock the full value of their software subscriptions and thrive in a dynamic, client-centric environment, we invite you to join our team at Zylo.

At Zylo, we’re committed to Growing Stronger Together by fostering a diverse and inclusive workplace. We believe that a variety of perspectives not only fuels innovation, but also allows us to better serve our diverse client base. If you meet the essential qualifications, we encourage you to apply and join us on this journey. Still growing in your career? Connect with our talent community—we’re always looking for future Zylos who share our passion for continuous learning.