Registered Client Service Assistant - Towne Wealth Management (Raymond James Financial Services, Inc.) en Towne Wealth Management (Raymond James Financial Services, Inc.)

Primary Purpose:

Assists financial advisors with providing efficient, quality service to clients

 Essential Responsibilities:

• Answers telephones and screens calls for financial advisors
• Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries and providing quotes
• Solicits and receives orders for the financial advisor and services less active accounts when needed
• Researches client and security information through the back office system
• Processes and follows up on client documentation for proper maintenance of accounts
• Prepares letters, forms and spreadsheets to assist with servicing existing clients and prospecting for new clients
• Creates and maintains records and files
• Maintains databases and creates reports using portfolio software programs
• Assists financial advisors with marketing efforts including seminars, etc.
• Receives and processes securities
• Trains other service associates when needed
• Supervises other support staff when needed under direction of supervisor
• Cross-trains on other operational functions and performs back-up in these areas as needed

Minimum Required Skills and Competencies:

• Must project an excellent customer service attitude
• Good interpersonal skills to deal with clients, financial advisors and other staff
• Strong written and verbal communication skills sufficient to deal with financial advisors, clients and other staff
• Professional and pleasant appearance and demeanor to work with clients
• Ability to work under pressure and meet daily deadlines
• Ability to work independently
• Good organizational skills to be able to prioritize tasks
• Good analytical skills to be able to research account information
• Mathematical abilities sufficient to process account and transaction information
• Ability to operate general office equipment (copier, fax, etc.)
• Computer skills adequate for creating/maintaining databases and the ability to learn various software packages
• Series 7 required and Series 63 if required in the state
• High School graduate or equivalent
• Regular attendance is required

 Desired Skills and Competencies:

• At least 5 years securities industry or related work experience preferred