Lead Office Specialist en Ivinson Memorial Hospital

At Ivinson Memorial Hospital we are committed to excellence, trust, healing, and integrity.  We pride ourselves in providing compassionate, world-class care to our community. At Ivinson we offer a competitive total rewards package including; full medical, dental, and vision insurance, retirement plans, paid time off and tuition reimbursement opportunities. Ivinson aims to improve the care provided for our patients and create a work-life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust

Base salary starts at $17.30/hr.

E S S E N T I A L  F U N C T I O N S

• Responsible for scheduling and registering patient appointments
• Works collaboratively to ensure patient wait is kept to a minimum and maintains efficiency of overall clinic function
• Communicates to patients reasons for any extended wait times and works with patients to find solutions as needed.
• Ensures appropriate documentation is obtained, signed, scanned, filed and distributed as necessary to appropriate staff prior to check-in
• Responsible for updating patient information in electronic medical record
• Communicates effectively to staff and patients through phone, email, face-to-face or electronic medical record
• Demonstrates compliance with HIPPA and other confidentiality safeguarding ordinances protecting patient and staff information
• Collects co-payment and account payments from patients and works collaboratively with billing office as needed for additional financial arrangement needs
• Verifies insurance information, copies insurance cards and acquires up to date demographic information
• Answers phone and greets patients in a pleasant and professional manner, demonstrating highest level of customer services
• Communicates clearly and appropriately to all staff, supervisors, directors and providers
• Responsible for knowing and understanding policies and available services
• Courteously navigates patients, family members, visitors and vendors through clinic or Hospital
• Promotes and participates in implementation, maintenance and continuous evaluation of processes, bright ideas and a positive work environment
• Initiate and obtain insurance prior authorizations for diagnostic testing, imaging, procedures and surgeries
• Organize office specialist staff schedule, function and flow as needed to maintain an efficient workplace
• Assist operation manager in approving time off request and shedule changes
• Ability to work professionally and collaboratively with providers and other clinic staff to ensure optimal patient flow throughout the clinic.
• Responsible for the training or delegation of training for new office specialist employees as well as for ensuring the competency of new staff following training period.
• Act as a point of contact for Office Specialists and assist in providing general training information, education, and conflict resolution day to day
• Responsible for assisting with process improvement projects to include; participating in process improvement events , training office staff on new processes, and working collaboratively with practice manager to ensure standard work is implemented.
• Assists Operateration Manager in completing annual evaluations on all Office Specialist staff 
• Other duties as assigned.

E D U C A T I O N

• High school diploma or equivalent required

E X P E R I E N C E

• Previous experience as an office specialist in a clinic is required
• Previous health care experience is preferred

C R E D E N T I A L S

• N/A

K N O W L E D G E , S K I L L S  A N D  A B I L I T I E S

• Working knowledge of medical terms and terminology is preferred.
• Strong working knowledge of Microsoft Office applications.
• Excellent customer service skills, including but not limited to: a friendly personality, tact, patience, empathy and a helpful, professional attitude both in person and on the telephone.
• Ability to effectively communicate with staff, managers and the general public verbally and in writing.
• Demonstrate effective listening skills.
• Excellent organization and time management skills and ability to establish priorities effectively.
• Possess exceptional problem solving skills.
• Ability to work effectively without immediate supervision.
• Ability to learn new computer software programs.
• Ability to recognize and protect confidential information.
• Demonstrate ethical and legal accountability for the position.

At Ivinson Memorial Hospital, we believe that our employees are our greatest investment. That’s why we are committed to fostering a supportive, empowering environment where every team member has the resources and opportunities to thrive. We know that providing world-class healthcare starts with investing in our employees, ensuring they have the tools to grow, excel, and provide exceptional care.

Our competitive and comprehensive total rewards package includes:

For benefits eligible employees:

• Medical, dental, and vision insurance
• Paid time off: take the time you need to recharge
• Retirement plans, including 403(b) matching
• Employer-paid life and long-term disability insurance: Peace of mind for you and your family

For all employees:

• Yearly work anniversary pay increases
• Education Reimbursement up to $2,500 annually
• Retirement plan participation
• Free certification classes: enhance your skills at no cost to you
• Health and Wellness discounts at local gyms
• Discounts at select mobile networks, local vendors, and Elitch Gardens
• Mental Health: 6 free confidential, in-person counseling sessions offered by Pathways annually
• Financial Counseling: free services through WellCents to help you take control of your financial journey
• Legal assistance and will preparation services
• Student Loan Forgiveness: Ivinson Memorial Hospital is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program

Please use this link for more information regarding our rewards package and benefits: Benefits Guide.

At Ivinson Memorial Hospital, we are more than just a workplace – we are a community where your growth and well-being matter. Join us in making a difference in the lives of the Laramie community and help us provide world-class care.