LC Teams Supervisor en Massanutten Resort

Job Summary

Supervise the Alpine or Snowboard Team.  Set up practice agendas and coaches schedules.  Deal with issues/questions from parents.  Assist with team meetings with parents and athletes and assist with seasonal fund-raising projects.  Set up the winter events for your specific discipline making sure all supply and labor needs are met.

Required

• Good communication skills
• The ability to remain calm when working with upset guests or employees

Preferred

• Strong teaching ability
• Outgoing personality

Typical Schedule

Days:

Practice days:  Friday, Saturday & Sunday

Hours:

• Friday:  5pm-7pm, Saturday & Sunday: 7:30am-12:30pm
• Event days hours could run 5:30am-5pm
• Some work from home may be needed

Core Responsibilities

• Teach lessons to resort guests weekly
• Assist with the training of staff
• Handle customer service issues as needed
• Ability to delegate duties to staff (work with staff, not just give assign tasks)
• Maintain current PSIA/AASI or USSS or USASA certification - actively pursue Level 2 or higher certification 

Focus

Tasks and Duties

• Assign duties and monitor guest-facing staff to ensure guest services standards are upheld
• Execute daily assignments effectively and assign duties to team members
• Serve as an immediate escalation point for advanced customer service issues

Communication and Team Involvement

• Circulate information and directives to staff pertaining department/company
• Provide effective communication between guest-facing staff and supervisory/management staff
• Provide feedback and suggestions to lead supervisors and managers

Decision-Making and Initiative

• Prioritize daily staff tasks with departmental objectives in mind
• Ascertain customer issues that require lead supervisor/management response

Professional Development and Mentoring

• Provide on-the-job training to guest-facing staff
• Monitor staff development and provide additional training as needed

For more information, please contact Gabriel Diaz at 540-289-3143.