Enrollment Coordinator en Injured Workers Pharmacy

Are you passionate about helping others and thrive in a fast-paced, patient-focused environment?

IWP (Injured Workers Pharmacy) is seeking a dedicated and compassionate Enrollment Coordinator to join our team! As the first point of contact within IWP for injured Workers, you'll play a crucial role in educating new patients and guiding them through the enrollment process for our specialized Workers Compensation pharmacy services.

What You’ll Do

• Serve as the initial point of contact for patients referred by Law Firms and Practice Groups via inbound and outbound calls   
• Educate patients about the value and benefits of IWP’s services while completing the intake process using persuasive communication techniques to encourage enrollment 
• Gathering information from referrals to convert them to active patients during the enrollment call to ensure a smooth first experience with IWP 
• Coordinate and follow up with patients referred by physicians, and law firms via telephone and text who have enrolled but do not yet need assistance with prescriptions 
• Manage daily work queues with attention to detail by having a results-oriented mindset to drive urgency  
• Uphold quality assurance standard by consistently meeting Key Performance Indicators (KPIs) and maintain accurate documentation of all contacts 
• Use your problem solving, communication, and time management skills to collaborate with Sales, Enrollment, Customer Service (Patient Experience), and Pharmacy teams to resolve any issues or delays with patient shipments 
• Take ownership of each interaction and go the extra mile to deliver a positive patient experience, being empathetic and demonstrating compassion 

Who You Are

• Ability to work a full-time schedule: 

• 11:30 - 8:00 PM ET 
• Rotating Saturdays once fully trained 

• 2+ years of customer service experience (inside sales, account management, call center, hospitality or other client facing roles) 

• Healthcare industry experience is a plus 

• Experience with CRM software like HubSpot or similar Bilingual in Spanish (required) 

Make A Difference With IWP

Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.