Psychiatric Assistant en Lamoille Health Partners

Lamoille Health Partners is seeking a highly organized and compassionate Psychiatric Assistant to join our team. This dual-role position is crucial to our daily operations, providing essential support to both our clinical staff and our administrative team. The ideal candidate will be a proactive problem-solver with a strong commitment to patient care and a professional demeanor.

Key Responsibilities

Front Office / Administrative

• Serve as the first point of contact for patients and visitors, providing a warm and welcoming experience.

• Manage a multi-line phone system, directing calls and taking messages as needed.

• Schedule and confirm patient appointments, ensuring efficient patient flow.

• Accurately register new patients and update existing patient demographic and insurance information in the Electronic Health Record (EHR) system.

• Verify patient insurance eligibility and benefits prior to appointments.

• Collect co-pays and outstanding balances.

• Maintain a clean and organized reception area and waiting room.

Clinical / Medical Assistant

• Prepare patients for their examinations by taking and accurately documenting vital signs (e.g., blood pressure, temperature, pulse, height, and weight).

• Collect and process lab specimens and perform point-of-care testing.

• Provide patient education and instructions as directed by the provider.

• Ensure all clinical documentation is accurate, complete, and entered in a timely manner into the EHR.

• Maintain strict patient confidentiality in compliance with HIPAA regulations.

Qualifications

• Education & Certification: High school diploma or equivalent is required. Completion of a certified Medical Assistant program is preferred. Current certification (CMA, RMA) is a plus.

• Experience: A minimum of 1-2 years of experience in a medical office or clinic setting is preferred.

• Technical Skills: Proficiency with Electronic Health Record (EHR) systems is essential. Experience with eClinicalWorks is a plus.

• Interpersonal Skills: Excellent communication and customer service skills. Must be able to interact with a diverse patient population and work collaboratively with a team of providers and staff.

• Organizational Skills: Strong ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Compliance: A solid understanding of HIPAA and a commitment to patient privacy are mandatory.

Benefits

• Competitive salary based on experience.

• Comprehensive benefits package including health, dental, and vision insurance.

• Paid Time Off (PTO) and paid holidays.

• Opportunities for professional development.

• A supportive and mission-driven work environment.