Homeoffice Senior Customer Success Manager en Altura

We’re Altura, an ambitious SaaS startup, and we just raised our Series A!

At Altura, we’re making it easier for organizations to win complex deals (tenders and RfPs). With our AI powered platform, we simplify bid management by turning it into a smooth, strategic process. We connect workflows, automate tasks, and make knowledge accessible, so teams can work more efficiently and effectively.

But we’re not stopping there.

We’re building the first AI powered Agentic Virtual Bidmanagement Assistant, designed to automate the entire bid lifecycle. With fresh funding, big ambitions, and a fast growing team, we’re just getting started.

If you value innovation, enjoy working collaboratively, and want to make a real impact, we’d love to have you on board.

Let’s work together!

Senior Customer Success Manager

We’re looking for an ambitious and driven Senior Customer Success Manager to strengthen our growing team. In this role, you’ll play a crucial part in the success, satisfaction, and growth of our largest (enterprise) customers. Your main task will be to build and maintain strong relationships with these customers, understand their unique needs, and identify opportunities to drive value, growth, and expansion. You’ll work closely with different teams to ensure customers achieve their goals with Altura.

Are you a results-driven professional with excellent communication and relationship-building skills? Then this is your chance to contribute to the success of both our customers and Altura.

Responsibilities

• Customer engagement: Build and maintain strong relationships with enterprise customers, serving as the main point of contact for all post-sales activities.

• Needs analysis: Conduct detailed analyses to understand customer goals and align our solutions to their specific needs.

• Account growth: Identify upsell opportunities and work with Sales and Product teams to drive revenue growth within existing accounts.

• Customer advocacy: Boost customer satisfaction through proactive support and problem-solving, maximizing customer value and success.

• Problem-solving: Resolve customer questions quickly and effectively by collaborating closely with internal teams.

• Product knowledge: Develop deep expertise in our products and services, staying up to date on updates and improvements to effectively communicate their value to customers.

• Feedback loop: Act as a channel for customer feedback, sharing valuable insights with the product development team to drive continuous improvement.
  

Qualifications

• A bachelor’s degree in Business Administration, Marketing, or a related field.

• At least 3 years of experience in Customer Success or relevant commercial roles (e.g., Account Executive). Bonus points if you have worked in a B2B SaaS environment.

• Proven track record of managing enterprise-level accounts and driving customer success.

• Excellent communication, interpersonal, and presentation skills in English.

• Ability to collaborate effectively with cross-functional teams.

• Results-oriented with a focus on exceeding customer expectations.

• Basic knowledge of ISO 27001 is essential, as well as a willingness to fully comply with our information security management guidelines related to risk management, cyber resilience, and operational excellence.

You should apply if

• You thrive in an impactful role. You enjoy building scalable processes and get energy from seeing tangible results from your work.

• You take ownership. At Altura, you’ll have the freedom to make important decisions, lead projects, and try out new ideas. If you excel in creative and independent environments, we’d love to hear from you!

• You’re passionate about innovation. Every day we tackle unique challenges. If you’re excited about solving relevant problems, we want you on our team.
  

You should not apply if

• You like strictly defined roles. At Altura, roles are dynamic and require flexibility, wearing multiple hats, and keeping a strategic overview to make an impact.

• You need a lot of guidance. Success at Altura requires initiative and problem-solving without constant direction. If you prefer clear processes and extensive guidance, this may not be the right place.

• You’re afraid of making mistakes. We believe learning from mistakes is important. If you’re reluctant to take risks and test new ideas, this may not be the right environment for you.
  

Benefits

• Work: Join an AI-driven SaaS startup scaling into a scale-up.

• Time: 40 hours per week ⏱️

• Compensation: Competitive salary and Virtual Stock Units (VSUs).

• Time off: 26 vacation days 🏖️

• Tech: Access to all tools and tech stack you need 🛠️

• Flexibility: We usually work three days a week in the office, but you’re free to choose how and where you work best. Prefer Friday afternoons off and catching up on Sunday? No problem – as long as the results are there, we trust you to manage your time well 🔄

• Fun: Race around the kart track or beat your colleagues at bowling during our team outings—but no pressure to join 🏎️

• Development: A budget to spend on courses you want to follow

• MacBook 💻

• Hybrid work model: 3 days per week at our beautiful London office (at King's Cross) 🏫
  

Interview Process

1. Talent Acquisition Interview: Our Talent Acquisition Lead will reach out to schedule a first conversation if your experience matches the role. Feel free to ask any questions.

2. Hiring Manager Interview: Discuss the role and your experience with the Hiring Manager, our Head of Customer Success,

3. On-site Mock QBR: Prepare a case study and present it to our CS and Sales team.

4. Team Interview: Meet one of our first Senior CSMs, now a Product Manager. In this interview, we’ll discuss customer scenarios and see how you’d approach the role while collaborating with the team to improve our product.

5. CEO Final Interview: A final conversation with Altura’s CEO to align on overall mission and vision fit as Altura scales.
   

Altura is a fast-growing B2B AI SaaS company with big ambitions.

We’ve built an end-to-end platform that enables bid teams in enterprise companies to manage and win complex bids in both the public and private sectors. We use artificial intelligence to connect bid teams with company resources, automate the bid process, and proactively assist with tasks and insights.

We launched Altura in 2022. Since then, things have moved quickly. Our team has grown from 8 to 45 people, and momentum remains strong.

We want you to be part of this journey!

🚀 Read more about our Series A and what’s next here