Property Management Administrative Assistant - WILKES BARRE en Empire Property Management Group

Description

Empire Property Management is looking for a highly motivated and detail-oriented Property Management Administrative Assistant (PMAA) to join our growing team.

Empire Property Management is a locally owned and operated company with offices in both the Lehigh Valley and Wilkes-Barre. We pride ourselves on providing exceptional property management services while fostering a supportive, growth-focused team environment.

If you are an organized problem-solver, thrive in a fast-paced environment, and want to be part of a company where your contributions truly matter, then WE WANT YOU!

Position Details

• Schedule: Monday–Friday, 8:30 AM – 5:00 PM, with occasional evenings/weekends as needed
• Compensation: $20–$25/hour
• Location: In-office and on-site work required

Benefits

• Full-Time, Consistent & Steady Employment
• Health Benefits (Medical, Dental, Vision) with Employer Contribution
• 401K with Employer Match
• Employer-Paid Life Insurance
• Paid Time Off + 7 Paid Holidays
• Advancement Opportunities

Key Responsibilities

• Administrative Support: Keep the office running smoothly by providing timely and efficient assistance to the entire team.
• On-Site Duties: Deliver hands-on customer service support, addressing tenant and owner needs with professionalism.
• Document Preparation: Create, review, and distribute key documents such as delinquency reports, marketing materials, and lease renewals.
• Recordkeeping & Inventory: Maintain accurate files, records, and inventory essential to property operations.
• Communication: Manage phone calls, emails, and texts with exceptional professionalism and responsiveness.
• Customer Service: Ensure every tenant, client, and team member interaction is positive and solution-focused.
• Task Coordination: Prioritize daily responsibilities to meet business needs and deadlines.
• Problem-Solving: Take initiative in resolving issues efficiently and reliably.
• Managerial Support: Keep managers informed of challenges and progress to maintain operational excellence.

Requirements

Required Qualifications

• Minimum 1 year of experience in property management or a related industry
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Proven ability to thrive in a fast-paced environment
• Proficiency in Microsoft Office Suite and Google Workspace
• Fluent in English (spoken and written)

Preferred Qualifications

• Proficiency in Appfolio Property Management Software
• Bilingual (a strong plus)
• 1–2 additional years of property management or related experience
• Bachelor’s Degree in Business Administration, Management, or related field (or equivalent proven experience in property management/administration)

If you’re ready to bring your skills, energy, and passion to a dynamic team, apply today and become the Rockstar PMAA Empire Property Management has been looking for!