Technology User Support Specialist en Chesapeake Management Company LLC

Description

Orion Premier Solutions is seeking a highly motivated Technology User Support Specialist to join our dynamic team. In this role, the specialist will provide critical technical support, manage IT assets, and assist employees with hardware and software setup. The ideal candidate is a detail-oriented problem solver with strong technical expertise and the ability to thrive in a fast-paced environment. This position requires excellent communication skills, the ability to work independently, and a proactive approach to IT support and process improvement.

Benefits & Compensation:

• Competitive salary and potential for bonuses
• Health, vision, dental, life, and disability benefits
• Employer-paid health premiums
• Tuition reimbursement for approved programs
• Monthly gym membership contribution
• 401(k) and retirement planning assistance

Responsibilities and Duties:

• Order, configure, and test laptops, mobile devices, and tablets for company employees
• Install necessary software, security settings, and user configurations
• Perform quality checks to confirm proper functionality before shipping or delivering devices
• Set up networks (phone networks/internet, etc.) as needed and manage network accounts
• Package and ship IT equipment to remote employees, field teams, and office locations
• Track shipments and ensure timely delivery
• Maintain an accurate record of IT assets, including assigned devices and spare equipment
• Manage hardware lifecycles, including device refreshes, repairs, and disposal of outdated equipment
• Provide first-line technical support for software, hardware, and network issues via MS Teams, phone, email, chat, or in person
• Diagnose and resolve technical problems, escalating complex issues when necessary
• Assist employees with account setup, password resets, and access permissions
• Work closely with IT support team members and other departments to resolve issues and accomplish company goals
• Partner with HR and management to ensure smooth employee onboarding and offboarding
• Guide employees through troubleshooting steps and provide user-friendly solutions
• Maintain documentation on setup procedures, shipping processes, inventory tracking, and common IT issues
• Create and update user guides and FAQs to improve self-service support options
• Monitor system performance and report potential issues
• Support the rollout of new technology tools and initiatives
• Provide recommendations for improving IT logistics efficiency and technical support processes
• Provide clear updates on IT logistics and support efforts to stakeholders

Requirements

• Minimum 5 years of experience in IT support, logistics, or IT asset management
• Knowledge of Windows, macOS, and common enterprise applications
• Experience with Microsoft Enterprise is a plus
• Strong problem-solving, organizational, collaboration, and communication skills
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) and inventory management software is a plus
• Ability to lift and transport IT equipment (up to 50 lbs)
• Must be local