Assurance and Resilience - Facilitation and Engagement Lead en Yarra Valley Water

Position overview

• Permanent, Part-Time opportunity (0.8 FTE)
• True hybrid working – work from home and our Mitcham office
• $117,026 - $126,511 per annum (pro-rata) plus 12% superannuation

The role
The purpose of the Facilitation & Engagement Lead role is to lead the design, development, implementation and continuous improvement of best practice people-based assurance and reflective learning practices across the Asset Services Group, underpinned by mature, thoughtful and fit-for-purpose engagement and learning methodologies.

By driving the development of best-practice frameworks and engagement methodologies, facilitating inclusive assurance and learning reviews, and synthesising actionable insights, the role drives systemic improvement, strengthens operational risk management, and enhances organisational capability and resilience.

Through strategic collaboration with leaders and thoughtful (fit for purpose) engagement with frontline teams, the position fosters a culture of honest reflection, shared learning, and accountability—ensuring that lessons learned translate into meaningful actions that improve risk management, asset delivery outcomes and support the long-term success of the organisation.

About us
We’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services.

Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us.

We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.

Your key responsibilities

• Develop and implement best practice assurance frameworks, including an assurance framework for capital works.
• Work in collaboration with Asset Services Leaders at all levels designing and delivering assurance activities that respond to their team’s development needs and provide valuable improvement actions.
• Ensure inclusive participation, assessing and responding to identified needs with the use of appropriate tools and engagement methodologies to facilitate learning (not blaming), manage power dynamics, and engage stakeholders to focus on key findings and reach consensus on meaningful, practical improvement actions.
• Facilitate people-based learning reviews (including assurance reviews, risk control reviews, and after-activity reviews etc.) with a focus on building insight and improvement actions through reflective practice.
• Succinctly document and communicate insights - synthesise lessons learned into clear, succinct and actionable reports and presentations and ensure endorsement of actions is received from relevant Senior Managers.
• Contribute to and help maintain a centralised system of insights, enabling easy access and knowledge sharing across teams and business units
• Identify systemic improvement opportunities and use appropriate methodologies to disseminate insights to relevant teams, senior leadership, and other stakeholders to promote organisational learning.
• Develop tools, techniques and processes/methodologies to support people-based assurance practices as required
• Support the monitoring and follow-up of improvement actions to ensure accountability and track progress towards resolution.

What we’re looking for

• Skilled facilitator and engagement professional with advanced communication, interpersonal, and negotiation skills.
• Proven ability to coach teams and foster a culture of continuous improvement, reflective practice, and positive change.
• Experience in quality assurance or risk-based compliance in operational environments, with knowledge of relevant frameworks and management systems.
• Strong analytical, reporting, and record-keeping skills, with a focus on outcomes, continuous learning, and accountability.
• Ability to build rapport and influence at all levels, navigate ambiguity, resolve conflict, and drive business and customer-focused results.
• Qualifications or training in assurance, quality, engagement (e.g. IAP2), or training and assessment are highly desirable
  

To view the full position description, click HERE.

Why Yarra Valley Water?
We celebrate and encourage new thinking at every level. Creating opportunities for you to grow – both professionally, and personally. When you flourish, we all do.

• $117,026 - $126,511 per annum (pro-rata) plus 12% superannuation
• Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.
• Free and secure on-site parking with on-site café at our Mitcham office
• 14 weeks paid leave parental leave
• 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause
• Request to swap certain public holidays for another day of paid leave

To read more about our benefits and culture, read our employee handbook HERE.

Did you know?
Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.

How to apply
Applications should include a supporting Cover Letter and Resume. 
Closing date: Tuesday, 16^th September 2025
This position is available for Yarra Valley Water employees and external applicants.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds. If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process. Please call 03 9872 2542 or email [email protected]. If you need any help with the application process or would like to discuss the recruitment process, please contact us via email [email protected].

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.