A LEVEL TECHNICIAN en Northside Auto Group

Job Title: Mercedes Service Technician A

Department: Service

Reports To: Service Manager

FLSA Status: Non-exempt

Prepared By: HR

SUMMARY

Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair and previously worked as a B level technician or previously performed equivalent duties.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with Mercedes-Benz of San Antonio and factory standards.
• Impeccable, detailed Digital Vehicle Inspections.
• Diagnose the cause of any malfunction and performs necessary repairs.
• Communicates with Parts Professional to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with Service Advisor immediately if additional work is needed, if the work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on repair order.
• Road tests vehicle when required.
• Participates in training events, programs, schools, conferences.
• Keeps informed of manufacturer bulletins.
• Supervises work of any apprentice technician as assigned.
• Reports machinery defects or malfunctions to the supervisor.
• Ensure that customers’ cars are kept clean.  Notifies supervisor or service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps the shop area neat, clean, and orderly.
• Maintains and is accountable for all company-owned tools and manuals.  Return them to the proper place and in the same condition as they were received.
• Understand, keep abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Report any safety issues immediately to the supervisor.
• Performs additional duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent plus .  Two to four years related experience. 

Minimum Training Required:

• Currently ASE Certified as Master Technician or working towards Master Tech status
• Advanced Automotive maintenance, removal, and replacement skills
• Advanced automotive diagnostic knowledge and skills.
• Must keep and maintain Master Technician status while employed at Mercedes-Benz of San Antonio.
• Valid driver’s license is required.
• Must be insurable to drive customer and company vehicles.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from managers, service advisors, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. 

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

ASE Certifications (Master Technician Status):

• A1 – Engine Repair
• A2 – Automatic Transmission/Transaxle
• A3 – Manual Drivetrain and Axles
• A4 – Suspension and Steering
• A5 – Brakes
• A6 – Electrical / Electronic Systems
• A7 – Heating & Air Conditioning
• A8 – Engine Performance

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, finger, handle, or feel as well as reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne, particles, toxic or caustic chemicals, and risk of electrical shock.  The noise level of the work environment is usually very loud.

Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.  If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.